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Old 07-21-2011, 11:58 PM   #1 (permalink)
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Default Torch 9800 won't sync all contacts

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I recently began using the cloud based software HyperOffice & have been trying for three weeks to get my contacts to sync. I have 3700 contacts (and another database of 2500, so eventually will have over 6000.) It gets to 3100 and doesn't add any more. I previously use a cloud service called WebOffice and synced 6000 contacts, but had to sync through Outlook first, then use the desktop manager for a wired sync. HyperOffice has a wireless sync, but I can't get it to take all of them. appreciate any ideas.
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Old 07-22-2011, 04:54 PM   #2 (permalink)
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Default Re: Torch 9800 won't sync all contacts

You did not mention if this is a corporate BB on the BES server. If it is, the Admin may have set limits. If it's a BIS service then the service may have limits. Normally the contact limit is 10k.

Some info.

KB22430-How to enable contact synchronization in BlackBerry Internet Service
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Old 07-22-2011, 06:01 PM   #3 (permalink)
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Default Re: Torch 9800 won't sync all contacts

I am not an an exchange and prior to using HyperOffice I had over 6000 contacts in my phone, so i don't believe it is a capacity issue. thanks!
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Old 07-22-2011, 06:13 PM   #4 (permalink)
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Default Re: Torch 9800 won't sync all contacts

Doing some reading at various sites it appears they do limit. It may be due to the amount of data they want to store from a user. The BB has a 10k limit so the decision is which works for you.
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