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Old 07-23-2011, 07:24 AM   #1 (permalink)
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Default Help Needed!!! blackberry curve 8530

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I need help with finding the APN settings on my phone, I have a blackberry curve 8530, and it was originally a telus phone, I had the phone unlocked and now using it with Bell, I had the data plan put On the phone but It will not show up, I was told that the APN settings need to be adjusted inorder for the phone to work properly. But I cannot find where to adjust the settings, I looked online and people are saying go to TCP and then do it but I dont have that on my phone......PLease hellp!!!! by the way the phone is CDMA
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Old 07-23-2011, 07:59 AM   #2 (permalink)
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Default Re: Help Needed!!! blackberry curve 8530

Do you have a BB data plan? Call your carrier and make sure that it is properly activated and provisioned. Have them resend your service books and then do a battery pull.
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Old 07-23-2011, 08:11 AM   #3 (permalink)
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Default Re: Help Needed!!! blackberry curve 8530

I do have a BB data plan, I called bell last night and he basically said there was nothing he could do and that it was a chance you take when you buy a phone from a different carrier and have it unlocked. But Im hoping there is still a way. Im actually paying for a plan that I cannot use...
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Old 07-23-2011, 08:18 AM   #4 (permalink)
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Default Re: Help Needed!!! blackberry curve 8530

judy, the carrier told you nonsense.

First, there is a specific data service for BlackBerrys. This is what Dubdub is saying. Ordinary carrier mobile data is not the same thing.

Second, you will ordinarily not use the carrier APN and not need it when you have a BlackBerry data plan. The exception will be third party apps that require it.

To find the settings screen, however, open options and look around. On OS 5 and earlier it is at options > advanced options > TCP/IP.
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Old 07-23-2011, 08:51 AM   #5 (permalink)
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Default Re: Help Needed!!! blackberry curve 8530

The original post doesn't make any sense.The 8530 is a CMDA only device. It cannot be "unlocked".
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Old 07-23-2011, 08:55 AM   #6 (permalink)
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Default Re: Help Needed!!! blackberry curve 8530

I know it is a blackberry plan I have, I feel like they won't do anything for me because its not originally one of their phones. the guy on the phone said oh well tuff luck! im just trying to figure out how to get to work on my own. Im new to Blackberry, but when i went to advanced options, TCP/IP is not there..... do you know how i can get this to work?
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Old 07-23-2011, 08:58 AM   #7 (permalink)
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Default Re: Help Needed!!! blackberry curve 8530

Quote:
Originally Posted by Motorcycle Mama View Post
The original post doesn't make any sense.The 8530 is a CMDA only device. It cannot be "unlocked".
well I do have the phone unlocked and it is a CDMA phone, its stated on the battery cover, I can use it for making calls and sending texts but I cannot get my bbm or facebook, twitter anything like that to work
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Old 07-23-2011, 09:14 AM   #8 (permalink)
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Default Re: Help Needed!!! blackberry curve 8530

I believe Mama provided the answer why you don't see the TCP/IP settings..... CDMA device.

Your carrier is probably within its rights to not help you with the BlackBerry. They didn't sell it; they don't support it. But they should help you with the service. Ask them to doublecheck you account and make sure you indeed hage the BlackBerry data plan and that your account is configured properly. Make sure your PIN is associated with the account. And resend service books.
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