I need HELP like asap.


1. I plug it in wall, and its turn off. The red light stays on, unile I hold the power buttom.

2. So I think I need to update it, I do that. Now it won't turn on..

Please help me!

Did you drop it or get it wet?

Did you let the battery run below 20% more than a few times? Sounds like a bad battery. Try a new OEM battery made for the 9700, not a cheap eBay knockoff.

Go to a Rogers store and see if they will let you try one of their batteries. If your BlackBerry powers on with a different battery you know what the problem is.