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Old 07-31-2011, 03:39 PM   #1 (permalink)
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Default BBM Constantly Crashing with different error numbers

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Hi all--

I have been a blackberry user for a LONG time and recently [past month to month and a half], my bbm has been regularly crashing due to random errors...I'll be opening a bbm message or about to send one, I get the hour glass, it hangs for 30 seconds to 1 minute, then goes back to the home screen and says "uncaught exemption: net_rim_bb_messaging_app (#X)" and then sits there.

Sometimes I'm able to go back into the conversation and start it back up, but other times I am unable to access the conversation itself, BBM at all, or the SMS conversation that I may have been having before. I've backed up, reloaded OS, I'm on the latest BBM version [it has happened with the last 2 versions as well], and I'm at a total loss for what to do.

It's extremely annoying as oftentimes the battery-out reset is the only thing that will correct it, and then it will randomly reappear 30 minutes to several hours later in a new conversation.

I'm sure I'm not the only one experiencing this, but I checked the search archives and couldn't come up with an answer besides reloading the OS. Please HELP!!!!

Thank you in advance!

Last edited by ventogt : 07-31-2011 at 03:40 PM.
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Old 07-31-2011, 03:59 PM   #2 (permalink)
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Default Re: BBM Constantly Crashing with different error numbers

What OS are you using? What version of BBM?

What did you do just before t started happening?

Uncaught exceptions are really tough to troubleshoot as they can be caused by so many things. They can usually be attributed to a corrupt file or incompatible app or theme. In this case, it could be a bad install of BBM.

If you have not done so already, try a battery pull to see if that helps. You might also try installing another version of BBM.
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Old 07-31-2011, 04:07 PM   #3 (permalink)
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Default Re: BBM Constantly Crashing with different error numbers

OS 5.0.0.979, newest version of BBM [but it happened with the last version as well], as well as the last version of the OS. I'm at a loss for words. I run very few apps, haven't really downloaded anything at all to set off something. Already reloaded OS. Battery out resets repeatedly. Log clear regularly. It's getting infuriating.
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