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Old 08-01-2011, 02:49 AM   #1 (permalink)
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Default Replacing BB phones and users

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I have a situation where one of the BB9700 in use is playing up and won't function as a phone (but still receives emails). At trhe same time another user (lets say user 2) has left and we have her BB9700 to re-allocate.

We are using BES (BB Manager on our server.

What is is best and cleanest way to transfer user 2's good phone user 1 and taking user 1's BB off the air?

Also, we need to transfer all the contact details from user 1's phone to the new phone. Will this be done automatically when it syncs the first time with the mail server or should we save all the information from phone 2 to the BB Desktop and then download it to the new phone?
Old 08-01-2011, 06:41 AM   #2 (permalink)
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Default Re: Replacing BB phones and users

1. Wipe device #2 (the re-allocated one).
2. Make sure the user who had device #2 is no longer on the BES. DO NOT remove the user who will be receiving device #2 - leave their account on the BES.
3. Move the SIM card from device #1 (the one with the phone issue) to device #2.
4. Verify device #2 can make/receive calls AND send/receive PIN messages.
5. Set the activation password on the BES for the user.
6. Perform the enterprise activation.

Assuming the user's contact information was syncing properly with device #1, their contacts will wirelessly sync with the new device, along with all of the settings/options they had set on device #1.
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