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Old 08-02-2011, 06:35 PM   #1 (permalink)
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My blackberry was stolen and is being used..I contacted my provider ..verizon but they cant do anything...the person who stole it is using it and sending me messages using bb messenger.. is there a way to wipe the phone? they also got into my facebook and posted private pictures on my wall...please help is there a way to wipe my phone clean.
thank you
Old 08-02-2011, 07:00 PM   #2 (permalink)
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Default Re: Stolen BB

There's no such BlackBerry as a 9660.

Verizon can and will definitely block a stolen device. Call them back.

How is the person sending you messages using "bb messenger" if they stole your phone? Where are they sending the messages to?

Unless you installed an application such as BlackBerry Protect or SmrtGuard BEFORE it was stolen, there's no way to remotely wipe the device unless you are on a BES.

Change all your passwords on your email accounts and Facebook.
Old 08-02-2011, 07:07 PM   #3 (permalink)
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Default Re: Stolen BB

I am on the phone with verizon again but they cant figure out how they are contacting was my husbands bb and we had our messenger to contact each other... so the person who stole my husbands phone is contacting my bb....I am on eternal hold verizon doesnt know what to do....ugh
Old 08-02-2011, 07:16 PM   #4 (permalink)
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Default Re: Stolen BB

Sounds like your husband didn't have a password set to auto-lock the BlackBerry. You should report it stolen and have Verizon de-activate and block it immediately. If you get it back you can call Verizon and have the block lifted so you can use it again.
Old 08-03-2011, 04:46 PM   #5 (permalink)
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Default Re: Stolen BB

Something does not sound right. Verizon will block the account.
Call then with the account id and details. Ask for their manager if they say they cannot do anything.
If someone helps, tell them by clicking the Thanks button

9810 on BES
Z10 on BIS
Old 08-03-2011, 06:11 PM   #6 (permalink)
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Default Re: Stolen BB

If your husband is the account owner they may not do anything unless he personally calls.
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