08-05-2011, 03:59 PM
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| | BES & BIS IT Policy issue
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Hello, I posted on blackberry's support forum but got no replies after 2 weeks I figure I'd try a site that actually looks like they answer people.
I had an 8820 with OS 4.2(I think) connected to BES for Work and I used my carriers BIS website to get 2 more accounts.
I have a policy applied that restricts me from sending mail out using BIS, but I could receive with no issues.
I got a new phone. 9300 with OS 6
It's using the same IT policy as the old phone. I went to my carriers BIS website and moved the accounts to the new device. The site shows the correct information. I even remove and readded the accounts.
I called my carrier and worked with Tech support, they see in their logs that the BIS server is pushing the emails to my phone but nothing arrives. They confirmed it's the right device and say it's an IT policy.
If I'm using the same policy as the old phone then why can't I receive these accounts just like before? Is there some change to OS 6 that wasn't there before?
Note: If I change my IT policy on the BES server to defaults, I do receive the emails on my phone. So it's definately Policy related.
Hopefully someone can point me to the policies that are causing this issue, I do have access to the BES server and it's policies (but I'm not the BES admin, he's on vacation).