I know someone has previously posted this kind of problem before but I'm not too technologically-adept so I really need some sort of a step by step explanation on how to solve my problem.
My 9700 suddenly restarted on its own and since then, no matter how many times I try, the same thing happens. The progress bar stops at letter "e" of "BlackBerry" at the start up screen then that's it. I've done a batt-pull, taken out my mini-SD card, sim card, everything! The same problem occurs.
Please, can anyone help me on this?