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Old 08-08-2011, 07:33 AM   #1 (permalink)
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Angry Update Bricked my Bold

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Now 27 hrs into the update that 'may take an hour.'

Yesterday (2011.08.07) started BlackBerry Desktop to get a file back from a backup. Seemed simple enough. Oh look - a new version of Desktop (6.1). Got that. Oh look - a new device update do I want that? Sure!

But wait - Desktop needs ANOTHER update before it can actually update my device. Got THAT. Started device update AGAIN.

Hangs at "net_rim_bb_phone_resource.cod." After 4 hrs of that, tried all manner of soft resets, hard resets, reboots, re-downloading software - NOTHING HELPED.

This morning decided to re-install my previous device package. STILL HANGS AT "net_rim_bb_phone_resource.cod."

I'm travelling in 3 days and I really need a phone, not a lovely paper weight.

There was not much in my "vendor.xml" file but I deleted (renamed, actually) it anyway, per one of the FAQ's. Disabled "AutoUpdate" everything.

Tried to search for solutions specific to "net_rim_bb_phone_resource.cod" but that's too long for the search function to handle.

So now I'm stuck and NOT HAPPY.

Appreciate any practical assistance available. Thanks in advance.

(9700, AT&T, 32GB SD)
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Old 08-08-2011, 08:37 AM   #2 (permalink)
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Default Re: Update Bricked my Bold

Wipe the device with Jl_cmdr (see the FAQ for 2 articles) then reload your OS. Hopefully you have a backup of all your data and apps. Otherwise they are gone.

Once you get the OS reloaded, re-sync and restore from the back up. The re-register via host routing table and do a battery pull.

You could also try BBSAK and see if that will help you fix it.
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Old 08-08-2011, 09:24 AM   #3 (permalink)
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Default Re: Update Bricked my Bold

Quote:
Originally Posted by Dubdub View Post
Wipe the device with Jl_cmdr (see the FAQ for 2 articles) then reload your OS. Hopefully you have a backup of all your data and apps.
I expect to lose some data but the rest should be backed up. I'll look in the FAQs for this - thanks.

Quote:
The[n] re-register via host routing table and do a battery pull.
'via the host routing table'
I thought I knew what a host routing table was but I'm not familiar in this context. 'splain, please.

Quote:
You could also try BBSAK
I don't know this initialism either, sorry. New to this forum... Thanks in advance for the additional information.

How is it that Blackberry updates are so problematic? (Rhetorical question...)
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Old 08-08-2011, 09:30 AM   #4 (permalink)
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Default Re: Update Bricked my Bold

BBSAK is "BlackBerry Swiss Army Knife", a multi-purpose utility program.
BlackBerry Swiss Army Knife

Host Routing Table: Once your OS is reloaded properly, Go to Options > Device > Advanced System Settings > Host Routing Table. From there you can use the Menu key to select Register Now. You should get an email message from your carrier when it happens.
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Old 08-09-2011, 07:12 AM   #5 (permalink)
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Default Re: Update Bricked my Bold

Thanks everyone for the suggestions.
However - NOTHING worked.
Got BBSAK - nice tool.
Tried every permutation of Load OS / pull battery / Wipe Device available.
Still hangs in the same place - this with the OS Image I got from the official BlackBerry / AT&T page.

Tried all that 'start from scratch' stuff with the 'downrev' OS image (what I was running happily with before). SAME thing.

Off for some quality time with the AT&T store this afternoon - we'll see what they have to say...
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Old 08-10-2011, 07:31 AM   #6 (permalink)
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Default Re: Update Bricked my Bold

AT&T basically said 'The 9700 is too old for us to care.'
They made me a good deal on a 9800 and _promised_ (we will see...) that I can swap over to a 9810 as soon as they are released.

Now I can't move my email, but that is a separate issue.

Bottom line: The update killed my phone, just in time for the only available BlackBerry upgrade (9800) to be sunsetted...
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