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Old 08-23-2011, 09:45 PM   #1 (permalink)
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Help! Got new BB from ebay. Phone is great, but for some reason the web browser will not come up. I even took it to the cell south store and they wiped it and re-entered everything. The web still would not come up. Anyone know what I can do
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Old 08-23-2011, 09:50 PM   #2 (permalink)
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Default Re: 8703 web browser

Welcome to BlackBerry Forums.

Do you have a BlackBerry Data Plan on your account?
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Old 08-23-2011, 09:51 PM   #3 (permalink)
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Default Re: 8703 web browser

You need to subscribe to a BlackBerry Data Plan.
Once that is properly provisioned on your account, the browser will be wirelessly delivered to your device.
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Old 08-23-2011, 10:51 PM   #4 (permalink)
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How do I subscribe to a BlackBerry Data Plan?
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Old 08-23-2011, 10:58 PM   #5 (permalink)
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Default Re: 8703 web browser

Call your cell carrier and have them set you up.
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Old 08-23-2011, 11:02 PM   #6 (permalink)
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Default Re: 8703 web browser

Oh, you mean thru the carrier. I guess they set me up. Took it in today and they said something was blocking the web from coming up and that it must be the phone. I really think they are just not doing it right. Was just wondering what I might try to get the web on the phone.
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Old 08-24-2011, 07:12 AM   #7 (permalink)
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Default Re: 8703 web browser

Call your carrier and ask them to double check that there is a BLACKBERRY DATA PLAN on your account. Once the account is set up properly, the browser will be pushed down to the phone.
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Old 08-24-2011, 07:18 AM   #8 (permalink)
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Default Re: 8703 web browser

If it's a used phone it might have an old IT Policy on it from it's days as a corporate device.

Remove IT Policy - BlackBerryFAQ
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