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Old 09-06-2011, 03:27 AM   #1 (permalink)
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Default Unable to open and edit email settings

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Greetings, this is my first post on the blackberry foruns, curiously from my blackberry.



I need help, I've had this issue before but never found the fix. By itself my bb fixed it but now it happens again.

So the last time this happened I changed a gmail account password that was configured on my bb and received a message saying I would have to update that password. The thing was that I couldn't open my email configuration menu. I clicked in it but nothing happens, even if I run the startup configuration on it when it gets to the email part it just closes it and goes back to main screen.
no idea how this got fixed but at some point I just tried again to edit the email and I suceded.

A couple of days ago, for no reason understandable, I got a message saying I'd have to update the password to another email account on my bb.

I have no idea why this hapened, I never changed that email's password, though there seemed to be some incompability issues, such as when I clicked to delete an email bot in bb and server the bb only deleted it on the device.

Anyway, my main issue now is that I can't open my email configuration settings. I click to open them but nothing happens...

Please help me with this, I should be receiving an important email on that account and I can't miss it.

Carrier: vodafone
Blackberry: curve 8900

Thanks for reading hope to hear from you soon.
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Old 09-06-2011, 06:47 AM   #2 (permalink)
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Default Re: Unable to open and edit email settings

Try logging into your Voda BIS account via a PC and make the changes there. Then resend the service books and do a battery pull.
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Old 09-06-2011, 10:43 AM   #3 (permalink)
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Originally Posted by Dubdub View Post
Try logging into your Voda BIS account via a PC and make the changes there. Then resend the service books and do a battery pull.
How do I acess vodafone BIS?
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Old 09-06-2011, 11:27 AM   #4 (permalink)
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Default Re: Unable to open and edit email settings

Google is friend, as is our FAQ. https://bis.eu.blackberry.com/html?brand=vodafone
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Old 09-06-2011, 03:39 PM   #5 (permalink)
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Default Re: Unable to open and edit email settings

It worked... well I still can't open the email setup menu as I did before. But at least I managed to validate the email and now I have normal access to it as usual.

Thanks a lot for the help.
Just to set one thing straight? BIS is what you enable on your bb that allows you access to the app store and bb messenger and etc... right?
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Old 09-06-2011, 04:09 PM   #6 (permalink)
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Default Re: Unable to open and edit email settings

BIS is Blackberry Internet Service. Setup by your BB dataplan and provides push email and access to all RIM related services.
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Old 09-07-2011, 06:47 AM   #7 (permalink)
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Default Re: Unable to open and edit email settings

alright then. I guess this fixes my problem.

Let me know if there's a fix to the actual blackberry email settings menu.
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