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Old 09-07-2011, 03:46 AM   #1 (permalink)
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Default Supplementary Service error : general error

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I have full signal. Internet works fine.but I can't make calls or receive calls and smses.calls fail instantly and when I load airtime it displays : supplementary service error : general error. My sim card works fine on other phones. I have slept with my sim card and battery removed . Still no luck. Its been 3 days. Please help. My carrier says its not their problem.
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Old 09-07-2011, 07:54 AM   #2 (permalink)
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Default Re: Supplementary Service error : general error

I suggest that you use google to do a search on the error you are getting (supplementary service error : general error). Seems to be a lot of hits.

Here is one: Supplementary Service Error: General Error (After ... - BlackBerry Support Community Forums
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Old 09-07-2011, 08:28 AM   #3 (permalink)
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Default Re: Supplementary Service error : general error

Thank man. I'm suspecting it could be that I didn't use my contract sim on it and they detected that when the number got cancelled due to inactivity and Rica. Don't u think??
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Old 09-07-2011, 10:13 AM   #4 (permalink)
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Default Re: Supplementary Service error : general error

Did you read the link?
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Old 09-07-2011, 10:29 AM   #5 (permalink)
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Default Re: Supplementary Service error : general error

Yes. Problem is I don't know where to find those service books they talking about on my fone.
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Old 09-07-2011, 12:52 PM   #6 (permalink)
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Default Re: Supplementary Service error : general error

Since you're getting internet you must have a BlackBerry data plan or bolt-on attached to your account. Go to Setup > Email and use the Menu key to select Service Books. There should be an option there to Resend Service Books.
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Old 09-07-2011, 12:57 PM   #7 (permalink)
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Default Re: Supplementary Service error : general error

I think it is a sim card problem, if the info in the link I posted is correct.
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Old 09-07-2011, 01:27 PM   #8 (permalink)
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Default Re: Supplementary Service error : general error

The sim works fine on other phones. Do I have a right to use other service providers on the handset I got on contract?? Because may be its "punishment" defaulting. Or I found the service books. Went to email. Do I delete my account or just resend. I have resent and rebooted my phone and still no luck. *sigh*
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Old 09-07-2011, 02:54 PM   #9 (permalink)
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Default Re: Supplementary Service error : general error

No. It's a not unlocked. The problem is still the same. Thanks for asking dubdub. Any more ideas??
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