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Old 09-07-2011, 05:01 PM   #1 (permalink)
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Exclamation Blackberry Wifi *URGENT*

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Hello, so I just got my blackberry and whenever I try to connect to the wifi it says "unable to turn wifi radio on". At first I had no problems using the wifi then my blackberry went low on battery and I tried to connect it to the browser and it said that the battery was too low to use the wifi radio and ever since then my bb has been giving me problems with its wifi. I've tried everything the posts I've read have told me to do like doing a hard reset, soft reset, sending the service books to the blackberry, turning all connections off and on again and so much more, i'm going crazy! Someone please help me fix this problem
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Old 09-07-2011, 06:38 PM   #2 (permalink)
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Default Re: Blackberry Wifi *URGENT*

When was the 9360 released?

Have you checked "Manage Connections" to make sure WiFi is checked and on?
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Old 09-07-2011, 07:17 PM   #3 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Whenever i check the box beside wifi a gray check mark appears and then a little later it comes off
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Old 09-07-2011, 08:20 PM   #4 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Please confirm the BB model number.
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Old 09-07-2011, 08:38 PM   #5 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Dubdub,

The 9360 is a new Curve with OS7. It came out at the end of August in Canada.
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Old 09-07-2011, 08:46 PM   #6 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Thanks. Everything I have seen says it is yet to be released.
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Old 09-07-2011, 09:55 PM   #7 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Does anyone know how to fix this, please im going crazy over it
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Old 09-07-2011, 10:06 PM   #8 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Have you tried reloading the device OS?
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Old 09-07-2011, 10:11 PM   #9 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Have you tried calling Virgin Mobile's Customer Service/Support Line?

Unless you have some weird security feature off/on, sounds hardware-ish
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Old 09-07-2011, 11:12 PM   #10 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Do you have a BB data plan associated with your devices as well?
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Old 09-08-2011, 08:30 PM   #11 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Yes i do, its unlimited social networking
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Old 09-08-2011, 08:54 PM   #12 (permalink)
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Default Re: Blackberry Wifi *URGENT*

Thank you all so very much for your help, but i'm just going to bring it back to virgin mobile since its still under my warranty
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