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Old 09-08-2011, 09:42 AM   #1 (permalink)
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Default BB 8330 MSN Money Favorites stopped working

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I have a BB 8330. I've been using MSN Money through the browser to view my 15 favorite stocks for over 1 year.

Everything was fine until yesterday. I wasn't receiving my emails. So I took my BB to the local Sprint store.
They couldn't find anything wrong, so they cleared the BB, then reloaded it. This took about 30 minutes.

I now receive my emails, but my MSN Money favorites list was zonked, and I can't add a stock to my favorites list.
When I try to add a stock, it says 'Added', but when I look at my favorites list, it includes the Dow, Nasdaq and S&P 500, but no stocks.

I went back to the Sprint store. They had no idea how to fix it, other than my getting a new phone.


I've tried:
clearing memory;
shutting down, restarting the BB;
removing, reloading the battery; and
adding different stocks

Nothing works.

Any suggestions (maybe some setting)?

thanks

Sandy
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Old 09-11-2011, 10:19 AM   #2 (permalink)
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Default Re: BB 8330 MSN Money Favorites stopped working

it may be the list was stored in a cookie list. delete all browser cookies and see if you can reload the stocks. The only other thing i can think of is when you log into the site it may have stored the info and it's corrupted. If so try deleting all and reloading.
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Old 09-11-2011, 12:21 PM   #3 (permalink)
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Default Re: BB 8330 MSN Money Favorites stopped working

Agree. If you are using a browser for this, your settings are probably stored in a cookie, unless you have an account and you log in. I would clear browser cache and cookies and do another hard reset for a minute.

FYI, I've had sites where the settings stop saving (for example the recent cities weather on foxnews.mobi). So it could be coincidence that it is happening now.
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Old 09-13-2011, 03:51 PM   #4 (permalink)
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Unhappy Re: BB 8330 MSN Money Favorites stopped working

Thanks for your suggestions.

I have tried clearing cache and cookies, then doing a hard reset. It did not work.

MSN Money is browser based and there is no login. Feel free to try it. It works on my PC:
mny.mobile.msn.com/en-us/default.aspx

Info may be corrupted. I'm not sure how to delete it (Application is browser based)???
I did hook the BB to my PC and searched BB directories for any appropriate files for MSN Money. I did not find any.

Still searching for the answer...


thanks

Sandy
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Old 09-13-2011, 04:24 PM   #5 (permalink)
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Default Re: BB 8330 MSN Money Favorites stopped working

Ok. I thought maybe that was the URL you are using. I use it too sometimes, but I link to it from MSN Mobile. And actually, it was working fine for me the other day when you posted, but I looked just now and all my personalizations are gone. I don't know if it's the site or me. I'll try recreating settings and see.

In your case, I really don't know what to advise. I would be tempted to first try a security wipe if the simple cache and cookie deletion didn't work. And if the security wipe doesn't fix it, I then would be tempted to try wiping the OS and reinstalling. But I would be swayed in the other direction by the possibility that the web site just has a problem with your browser.

See what others say. On balance, I think I would try and use something else. Fox Business may be an alternative, but I think the limit on the number of stocks you can track is less.
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Old 09-13-2011, 04:31 PM   #6 (permalink)
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Default Re: BB 8330 MSN Money Favorites stopped working

.... Well, I can't personalize my location at the mobile MSN site. Other sites, like this one, are saving my login in a cookie, so I'm not going to worry about it. I blame the site for now.
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Old 09-13-2011, 08:13 PM   #7 (permalink)
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Default Re: BB 8330 MSN Money Favorites stopped working

I tried the site and also cannot add any stocks. Maybe they no longer offer this feature
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Old 09-14-2011, 07:39 PM   #8 (permalink)
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Default Re: BB 8330 MSN Money Favorites stopped working

I think the site is broke. I just checked again at MSN Mobile. Still can't reset personalization options. Can't set location, page color, home screen content...nothing. The options come up, but setting doesn't save. Broken.
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Old 11-06-2011, 06:02 PM   #9 (permalink)
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Default Re: BB 8330 MSN Money Favorites stopped working

Cookies working again on mobile msn.com site.....at least for me on 9900/7.0.0.250.
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