09-08-2011, 11:11 PM
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| | BB Desktop 6.1 frozen while "initializing new device" - Curve 8330
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I've got old Blackberry Curve 8330 with Verizon and Vista Business PC. I have upgraded my BB to latest Boost Mobile OS 5.0, no issue there (done by deleting vendor.xml file of course)
I cannot seem to make Desktop Manager 6.1 "initialize new device". It is simply stuck on the following popup:
"You have connected a new Blackberry device. Initializing device..."
I have searched many forums on the internet, and the the only recommended solutions I can find to it is deinstall and reinstall DM, manually update Blackberry USB drivers, change USB cable and ports which I have done many times to no avail.
One thing that has worked however: creating new Vista Profile and using DM there worked w/o hitch. However this profile does not have Outlook 2003 cilent profile (not sure if this is an issue). Also, I cannot simply abandon all my Vista profile customizations simply because BB DM does not work.
There must be a way to trouble shoot this issue, or at least interpret what exactly is happening (for example using DM dektop logs, can anybody understand them?)
If anybody has any constructive idea on how to proceed or what to do please help. I cannot just accept the fact that there is no way determining step by step what exactly is happening and where the problem lies!
Last edited by jackmk : 09-08-2011 at 11:15 PM.