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-   -   issues with 9900 (http://www.blackberryforums.com/blackberry-help/253497-issues-9900-a.html)

therealbeardy 09-16-2011 04:00 PM

issues with 9900
 
is anyone else having issues with the 9900. had blackberry's for 5 years now and the 9900 looking like being the worst one yet. its always crashing and is proper slow on loading any thing.

any ideas to what is causing this, pissed me right off as my other bold was stolen and have spent 460 on this new toy, but not impressed!!!

please help, other wise the shit phone 4 is looking tempting!!!

aiharkness 09-16-2011 04:09 PM

Re: issues with 9900
 
I'm not having those problems. In fact, the 9900 is scary fast by BlackBerry standards.

What have you done....What apps and so forth?

therealbeardy 09-16-2011 04:25 PM

Re: issues with 9900
 
the only apps im using are:
bbm
facebook
twitter
one touch flash light.

restored the setting from previous bold.

seems slow and crap battery life!!

aiharkness 09-16-2011 04:32 PM

Re: issues with 9900
 
Couple thoughts....I'm not using twitter or facebook (or the flashlight app). Not saying those are the problem, but it is a difference between us. Only way to know is delete and test.

If you just restored data like contacts,.etc. from your previous BlackBerry I wouldn't give it a second thought. But if you ran the switch device wizard or did a full system restore I would be suspicious of that causing issues. In that case I would consider doing a security wipe and then just restoring PIM data and messages and the like, but not settings.

therealbeardy 09-16-2011 04:41 PM

Re: issues with 9900
 
i ran the full restore, how do you do a security wipe?

aiharkness 09-16-2011 04:44 PM

Re: issues with 9900
 
options > security > security wipe ....

Pay attention to the settings. If there is an option to delete 3rd party apps, I would select it. Do not select to wipe the media card.

therealbeardy 09-16-2011 04:47 PM

Re: issues with 9900
 
done, now have hour glass, what next?

aiharkness 09-16-2011 04:50 PM

Re: issues with 9900
 
Wait until it is done. When it finishes the device will reboot. I'm not sure about the hourglass. You should see a progress bar...hopefully by now, or soon. But leave it. Don't pull the battery.

therealbeardy 09-16-2011 04:52 PM

Re: issues with 9900
 
sorry it is a progress bar

aiharkness 09-16-2011 04:55 PM

Re: issues with 9900
 
Ok. You will notice if you keep watching that the progress bar will complete and then start over again, perhaps twice. Again, just wait until the device reboots.

therealbeardy 09-16-2011 04:57 PM

Re: issues with 9900
 
its rebooted

therealbeardy 09-16-2011 05:08 PM

Re: issues with 9900
 
sorry to be a pain, what to do next?

aiharkness 09-16-2011 05:16 PM

Re: issues with 9900
 
Use desktop manager to restore just things like the messages database, calendar, contacts, tasks, notes...Use the selective restore option and select just those databases. Don't select any of the settings and options databases. After the selective restore, manually configure all your settings.

I'm not sure this is going to be the cure. But fingers crossed.

therealbeardy 09-16-2011 05:32 PM

Re: issues with 9900
 
thanks for the help

aiharkness 09-16-2011 05:35 PM

Re: issues with 9900
 
Post an update when you get the chance.

By the way, I would only add the apps back one at a time and test for 24 hours before adding the next.

Hopefully the crashing and slowness is gone. Battery life may not be any better, however.

Hirmawan 09-20-2011 09:37 PM

Re: issues with 9900
 
I just got my BB 9900 last weeks. Starting from last 2 days, my BB will getting mute. meaning to say that there is no sound for new message or incoming call. if i answer any call or i call someone also, i n also the other party cannot hear my voice. i tried to restart but it won't solve the problem at all. last choice i did was to remove the battery and restart. it help. is anybody have the same experiance with that?? i need a solution...


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