09-25-2011, 05:34 AM
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| | Log in to AT&T BIS ok, says need to create security question, "invalid password"
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Guys, I've been bounced between AT&T tech support and RIM tech support for hours and no resolution, I still cannot get my email working, so I'm in desperate need of help here!
I came to the US from Canada and put my new AT&T SIM card into my _UNLOCKED_ (properly unlocked since I've also used it with T-Mobile prepaid) Torch 9800. I cannot set up my email addresses or even get into the setup. The phone's email setup gives an error when I try to log in (saying the application has encountered an error and is closing). Tech support couldn't do anything on their side. When I try to log into the AT&T BIS site (both using the mobile and the regular site), the username and password which tech support created for me work, but immediately after the log in, the "Additional Information Page" comes up, asking me to create a security question, and cannot be bypassed. I select the question and type in an answer, and I enter the _SAME_ password I used to log in with into the field marked with "verify your ...att.blackberry.net" password. Result: it says the password is invalid, which makes no sense to me given that tech support explained the BIS password is the same thing as the att.blackberry.net password.
Tech support tried giving me different passwords and nothing helped. Some were things like "Blackberry1" and others randomly generated (and the latter never worked to even login in the first place probably due to containing weird characters like slashes). I also spent a long time with RIM tech support and still no solution. WTF is going on??
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