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-   -   please help! (http://www.blackberryforums.com/blackberry-help/253898-please-help.html)

rozipozi 09-28-2011 03:32 PM

please help!
 
I got the torch 9860 and everything was all set up and ready to go. I explored the BB apps and it told me I needed to update so I did but after that I was getting an email saying there was a problem with my BB protect and kept prompting me for my password. It just kept saying unable to log in to your blackberry I'd account. I tried password reset but no good. I saw on a forum you had to wipe your phone so I tried that, the bit to remove user installed apps but nothing changed. I don't get the email anymore and can't get into it on the handset. I deleted the handset from the BB protect website and tried to re add but won't let me. Then I've seen another forum that says BB protect is incompatible with software 7 which this phone apparently runs on, even though I had it before the "update" that created this mess. I'm not good with technology and the terminology so I don't understand all the comments about bis? I'm on vodafone too which a few people said are having a similar problem I think but I don't understand the replies. Hope someone can help my simple self!! Thank you
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rambo47 09-28-2011 03:40 PM

Re: please help!
 
I'm running BB Protect on my 9930 (OS7) with no problems.

You need to wipe your handheld JL_Commander and reinstall the correct OS to your BlackBerry with a pc running BlackBerry Desktop Software.

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

http://www.blackberryforums.com/gene...-engliish.html

rozipozi 09-28-2011 03:45 PM

Re: please help!
 
Thank you I will try that.
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