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Old 10-08-2011, 07:38 AM   #1 (permalink)
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Default Old Blackberry all new emails truncated. HELP

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I've had my blackberry tour for over a year now, and it's always been dependable. I've come to rely on it for my emails, and as I'm always running around, it's very important for me to be able to read all my messages in transit.
Out of the blue (this morning), I found that all of the emails my phone is receiving are not loading. Instead, I am getting a "message Truncated due to size" for everything. I have no idea what could cause this, since it was working perfectly less than 5 hours ago.
Can anyone please help me?
Thank you,
Jess

model#: 9630
Service Provider: Sprint
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Old 10-08-2011, 08:15 AM   #2 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Happening on my Torch through AT&T also! I have it reboot over night and when it came back on ALL emails, even one word ones I send to myself, say "Message truncated due to size". The subject lines come through. This is for gmail, yahoo and hotmail. HELP HELP HELP
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Old 10-08-2011, 08:23 AM   #3 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Me too!! Messages received last night were perfect and now this morning, every single one is truncated! HELP!!
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Old 10-08-2011, 08:28 AM   #4 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

and also on T-mobile. Would be great if a mod could tell us if there is a problem today.
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Old 10-08-2011, 08:33 AM   #5 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Same for me: 5 hours ago I got emails and now "message truncated due to size" on every single email (yahoo, gmail, aol, local cable, corporate, etc) after 7am boot up. (Old BB bold 9000, AT&T, corporate BIS, v.5.0.0.822)

Last edited by gemmabead : 10-08-2011 at 08:39 AM.
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Old 10-08-2011, 09:11 AM   #6 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Same problem for me, with Sprint, with the 9130e. Every single email has the "message truncated due to size" message. I rebooted it, but still the same problem.
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Old 10-08-2011, 09:24 AM   #7 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Same for Verizon as well.
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Old 10-08-2011, 09:39 AM   #8 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

i have been looking at web, cannot find any news - anyone find any reasons for this problem today?

thanks
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Old 10-08-2011, 10:02 AM   #9 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

I'm wondering if this is a glitch due to Sprint upgrading to BIS 4.1.
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Old 10-08-2011, 10:03 AM   #10 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

it is on all carriers, tmobile, sprint, att and verizon. but they were to do a BIS upgrade today, maybe that is the problem, shame that no one from RIM communicates
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Old 10-08-2011, 10:10 AM   #11 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

It's happening to my Torch through AT&T as well!
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Old 10-08-2011, 10:12 AM   #12 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

It is happening to me too, in Canada, with Rogers, one of Canada's largest carriers.

I was deleting old messages off my BB, thinking that might be the cause, but now see this issue affecting other users with multiple Wireless carriers in the US, so must be with RIM.....

I am sure they will fix....at some point
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Old 10-08-2011, 10:49 AM   #13 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

No problem with AT&T in the Northeast.
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Old 10-08-2011, 10:51 AM   #14 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Today was the day slated for many carriers in North America to update the BIS.
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Old 10-08-2011, 11:02 AM   #15 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Exact same issue with Rogers in Canada. Called Rogers tech support and they didn't help.
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Old 10-08-2011, 11:27 AM   #16 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Thank god it's not only me... I just posted because my Curve 8530 - through Sprint - is experiencing it too - last night all was fine, now every single message is truncated. What is going on?!! And nowhere else online am I finding message one about this, except here!
Posted via BlackBerryForums.com Mobile
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Old 10-08-2011, 11:48 AM   #17 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Quote:
Originally Posted by sXeblues View Post
Thank god it's not only me... I just posted because my Curve 8530 - through Sprint - is experiencing it too - last night all was fine, now every single message is truncated. What is going on?!! And nowhere else online am I finding message one about this, except here!
Posted via BlackBerryForums.com Mobile
No need to double post. You other thread has been deleted.
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Old 10-08-2011, 12:38 PM   #18 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

Now is at the noon time ET, but still not working for the whole North America? Is this the dark day for BB to salute to Steve Job's passaway? Can someone help? Even one word message is truncated
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Old 10-08-2011, 12:51 PM   #19 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

As I said earlier, its working fine on AT&T in NH. No problems at all today.

Have you tried a battery pull and resent service books?
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Old 10-08-2011, 01:04 PM   #20 (permalink)
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Default Re: Old Blackberry all new emails truncated. HELP

have had the same issue here in CT since this am...Verizon
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