BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2011, 11:41 AM   #1 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9780
PIN: N/A
Carrier: Vodacom
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Software upgrade Bold 9780 can't accept licence agreement

Please Login to Remove!

Hi Guys. I'm having problems with upgrading my software on the Bold 9780. I upgraded the OS through the desktop software. After upgrading the blackberry would just reload the start-up sequence the whole time. But when plugged into the charger it goes through the licence agreement : "This handheld device includes software that is..." I can't scroll down to the section to accept the licence agreement. The scroler woks cause I had used it when I entered my pin number. I tried pressing "a" for accept of "y" for yes I basically pressed every key, nothing happens. The keypad works perfectly when I need to enter my pin number. Only the green and red telephone keys work. Please Help... The start-up sequence issue was resolved by replacing the battery, but I still can't accept the licence agreement.

Last edited by Rodrique : 10-11-2011 at 11:49 AM.
Offline  
Old 10-11-2011, 11:57 AM   #2 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9780
PIN: N/A
Carrier: Vodacom
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Software upgrade Bold 9780 can't accept licence agreement

I should add that I had a JVM 525 error, a JVM 529 error and a app error 200, before getting to this stage. I have reloaded the software again as well... same issue.
Offline  
Old 10-11-2011, 12:21 PM   #3 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9780
PIN: N/A
Carrier: Vodacom
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Re: Software upgrade Bold 9780 can't accept licence agreement

I've tried removing the sim card and memory card and it's still giving the same problem.
Offline  
Old 10-11-2011, 12:45 PM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,816
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default Re: Software upgrade Bold 9780 can't accept licence agreement

Completely wipe out the BB using JL_CMDER (check in BlackBerry FAQ - BlackBerryFAQ) and then reload the OS. No third party apps until the device comes up cleanly.
Offline  
Old 10-11-2011, 03:52 PM   #5 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9780
PIN: N/A
Carrier: Vodacom
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Software upgrade Bold 9780 can't accept licence agreement

JL_CMDER doesn't connect to the device. When I follow the alternative instructions through the apploader, I can't get an UNKNOWN USB device, my device PIN pop's up the whole time, even when connecting the device to the PC when the red LED is still flashing (when I put in the battery)
Offline  
Old 11-23-2011, 03:47 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2011
Model: 9900
PIN: N/A
Carrier: Sprint
Posts: 22
Post Thanks: 0
Thanked 1 Time in 1 Post
Default Re: Software upgrade Bold 9780 can't accept licence agreement

Quote:
Originally Posted by Rodrique View Post
I should add that I had a JVM 525 error, a JVM 529 error and a app error 200, before getting to this stage. I have reloaded the software again as well... same issue.
The main error here to be concerned about would be the JVM 529. According to JVM Error.com, you should basically follow the steps for doing a complete OS wipe and then re-install the OS. It helps to format your phone with the latest operating system available for it.
__________________
I got rid of my jvm error 102 for good. Ask me how.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Software upgrade Bold 9780 can't accept licence agreement
Thread Thread Starter Forum Replies Last Post
Leaked: BlackBerry Bold 9780 Simulator Superh3ro Beta You Than Me 0 09-20-2010 05:22 AM
Critical security vulnerability in BlackBerry Desktop Software daphne General BlackBerry Discussion 20 12-06-2008 08:15 AM
UPDATED! FAQ, Software, Upgrade, Ringtones, Themes, Internet, IM, Modem, Tips, Tricks Mark Rejhon BlackBerry Themes 35 03-10-2007 07:24 PM
BIG FAQ! Software, Upgrade, Ringtones, Themes, Internet, IM, Modem, Tips+Tricks, Etc Mark Rejhon BlackBerry Guides 1 03-14-2005 11:40 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.