BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2011, 06:24 PM   #1 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9300
PIN: N/A
Carrier: Virgin
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Please Login to Remove!

Hello there, firstly i hope everyone is having a nice day. Now to the problem.

I recently brought a second hand blackberry from eBay, everything is fine and working perfectly apart from blackberry messenger, email etc. Now i know what the problem is. The device was already registered to RIM on the previous carrier " Three " the phone was unlocked and i entered my carrier's sim " Virgin ". Text etc work's fine it's just the blackberry services. Now i've been googling the problem all day and there's a hell of alot of people with the exact same issue. I called up the previous carrier and asked them if they could detatch the pin but they told me i'd need all of the previous owner's account details and couldn't do it. So i contacted my carrier virgin and they didn't help at all and didn't really see what the problem was.

I've tried several solution's including re activating the host table's which at first didn't work but then i got a text saying " your handheld has now been registered with the wireless network " i also tried the service book's. I've also tried re registering the phone with the virgin online blackberry internet service which at first just gave me an error telling me it's already registered with another carrier, but now it's telling me i can only do it via the phone, which to no avail has failed. I go to the email set up option and it only give's me the choice to activate it via a work email.. which i'm guessing mean's it's still not connecting to the blackberry service..

Sorry for the long paragraph but i'm desperate for a solution! anyone? Thankyou!
Offline  
Old 10-11-2011, 06:54 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

You need the previous owner to contact "3" and have the BlackBerry removed from the old account. Nobody but the previous owner who set it up can undo it.
Offline  
Old 10-11-2011, 07:01 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,020
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Maybe this from our FAQ will explain it a bit further: Buying a BlackBerry off eBay - BlackBerryFAQ
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 10-11-2011, 07:08 PM   #4 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9300
PIN: N/A
Carrier: Virgin
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Quote:
Originally Posted by rambo47 View Post
You need the previous owner to contact "3" and have the BlackBerry removed from the old account. Nobody but the previous owner who set it up can undo it.
Thank's for the reply, since i contacted 3 and they declined to do it, i received an activation email from blackberry, my phone then started showing the blackberry icon in the top right corner and the online registering service for virgin media IS no longer say's it's registered with another provider but say's i need to register the handset via email on the device. I can't do this though as on the device it only give's me the option to add a work email to the enterprise server?
Offline  
Old 10-11-2011, 07:19 PM   #5 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

You need a BlackBerry data plan active on your account with Virgin. As soon as you have this you should get the option to use personal email.
Offline  
Old 10-11-2011, 07:36 PM   #6 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9300
PIN: N/A
Carrier: Virgin
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Quote:
Originally Posted by rambo47 View Post
You need a BlackBerry data plan active on your account with Virgin. As soon as you have this you should get the option to use personal email.
I also have this too and have had this for several month's on my old blackberry. I transfered the sim to the pre owned one i brought. Do you think i might just need to ring up virgin and see if they can reactivate it?, i tried texting yes to 789333 but it says " short message transfer rejected ".

thanks!
Offline  
Old 10-12-2011, 07:01 AM   #7 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Yeah, usually a phone call is the only way to get these things done. It's like that with Sprint (who owns Virgin). There is an online process but it always ends with "call Sprint".
Offline  
Old 10-12-2011, 07:07 AM   #8 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Quote:
Originally Posted by rambo47 View Post
Yeah, usually a phone call is the only way to get these things done. It's like that with Sprint (who owns Virgin). There is an online process but it always ends with "call Sprint".
Sprint does not own Virgin in the UK, so the OP won't end up doing that.

If I recall, Virgin uses the EverythingEverywhere (T-Mobile/Orange) network in the UK.
__________________
I h8 txtspk.
Offline  
Old 10-12-2011, 07:12 AM   #9 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Quote:
Originally Posted by dc/dc View Post
Sprint does not own Virgin in the UK, so the OP won't end up doing that.

If I recall, Virgin uses the EverythingEverywhere (T-Mobile/Orange) network in the UK.
Wow. Live and learn. I just assumed it was all Sprint. I guess I fell into that trap about "assuming".
Offline  
Old 10-12-2011, 09:18 AM   #10 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default Re: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!

Quote:
Originally Posted by rambo47 View Post
Wow. Live and learn. I just assumed it was all Sprint. I guess I fell into that trap about "assuming".
It's all good.
__________________
I h8 txtspk.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Blackberry Activation/Registration - HELP DESPERATELY NEEDED!
Thread Thread Starter Forum Replies Last Post
Bes 4.1.7 Mr2 Mikey_AGBoston BES Admin Corner 5 04-29-2010 02:37 PM
Knowledge Sharing - Perform basic troubleshooting steps for Novell GroupWise noname BES Admin Corner 1 01-12-2010 06:33 AM
Blackberry Activation(s)... Barry_Black General BlackBerry Discussion 5 06-07-2007 12:07 PM
First post thought I'd make it helpful mazzel General 8100 Series Discussion - Pearl 1 05-30-2007 03:45 PM
BES 4.0 SP1 for Exchange now available! jibi BES Admin Corner 20 05-04-2005 10:00 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.