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Old 10-17-2011, 12:45 PM   #1 (permalink)
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Default Can't install DM or get online

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Have BlackBerry Curve 9300 but can't install Desktop Manager. Am running Windows 7 & get "Application needs Visual C++ 2008" error message. I've tried to install it manually, and can't - Microsoft Troubleshooter says it's incompatible with my system. Phone also won't go online. Need phone as a PDA, so DM & online access vital. Please can anyone help? Thanks
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Old 10-17-2011, 12:55 PM   #2 (permalink)
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Default Re: Can't install DM or get online

For online access for your BB, you need a BB data plan. You can't use the Internet or email on the device otherwise.

As for the DM error, which version of Windows 7 do you have? do you have all of the latest updates installed? What version of DM are you trying to install?
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Old 10-18-2011, 04:56 AM   #3 (permalink)
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Default Re: Can't install DM or get online

Thanks so much for replying - I have a data plan, but have never managed to connect with it. Am running Windows 7 Home Premium, and as far as I know it's up to date - security updates are auto-installed, and when I checked the MS site just now it invited me to move up to Pro or Ultimate, but didn't suggest a newer version of Home.

The DM version I'm trying to install is 6.1.0 B34 - not sure what the one from the installation's called (haven't got it to hand atm), but it didn't work, either.

Very grateful for your help
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