BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-23-2011, 02:03 PM   #1 (permalink)
New Member
 
Join Date: Oct 2011
Model: 8520
PIN: N/A
Carrier: BMobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry BBM woes. Please help :(

Please Login to Remove!

I upgraded my OS 4 yesterday to OS 5 on my BlackBerry Curve 8520 and I got most of my apps. They work perfectly. FaceBook, Tumblr, Twitter, Windows Live Messenger, AOL Instant Messenger, Yahoo! Messenger, Google Talk and MySpace all work. Then I tried downloading BBM and it says that it's installed and everything but it's nowhere to be found on my phone. I checked all my folders but it's not there. The same thing happened with BlackBerry AppWorld. Says it's installed but I can't find it either. It's not visible on the phone and I don't know why. Someone please help me. I've been working non stop trying to figure it out since 6pm yesterday. I resent my service books so that's not the problem.
Offline  
Old 10-23-2011, 03:28 PM   #2 (permalink)
BlackBerry Extraordinaire
 
ZombieBerry's Avatar
 
Join Date: Sep 2010
Location: Toronto
Model: Z10
OS: 10.3.xxxx
PIN: 2AB9C463
Carrier: WIND
Posts: 2,338
Post Thanks: 30
Thanked 340 Times in 279 Posts
Default Re: BBM woes. Please help :(

Have you tried showing all, maybe, for some reason, the icons are hidden?

Options>>Applications>>Add-On>>BlackBerry Messenger (When you click, do you have the option to delete) Are you still receiving BBMs though?

Tried rebooting your device?

App World I would do the same, delete it and visit BB App world on your browser and download it again.

You're not a BES customer are you?
__________________
fere libenter homines id quod volunt credunt
Offline  
Old 10-23-2011, 03:47 PM   #3 (permalink)
New Member
 
Join Date: Oct 2011
Model: 8520
PIN: N/A
Carrier: BMobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BBM woes. Please help :(

Quote:
Originally Posted by ZombieBerry View Post
Have you tried showing all, maybe, for some reason, the icons are hidden?

Options>>Applications>>Add-On>>BlackBerry Messenger (When you click, do you have the option to delete) Are you still receiving BBMs though?

Tried rebooting your device?

App World I would do the same, delete it and visit BB App world on your browser and download it again.

You're not a BES customer are you?
Yes, I've done all those things. I've deleted and reinstalled like 40 times. Still doesn't appear. I've showed all but it still isn't visible and I do have the option to delete. No, I'm not recieving BBMs. I planned to restore my former contacts when I had the new version installed but as I said, it' not visible. I rebooted maybe, 20 times to see if it would appear but it hasn't. I tried to hard reset as well. Everytime I download it, it isn't visible. And I'm not too sure what a BES customer is. Explain?
Offline  
Old 10-23-2011, 03:52 PM   #4 (permalink)
BlackBerry Extraordinaire
 
ZombieBerry's Avatar
 
Join Date: Sep 2010
Location: Toronto
Model: Z10
OS: 10.3.xxxx
PIN: 2AB9C463
Carrier: WIND
Posts: 2,338
Post Thanks: 30
Thanked 340 Times in 279 Posts
Default Re: BBM woes. Please help :(

Weird, and under Option>>Applications>> You do not have two different versions of BBM installed? Pressing Alt and the Back button on the BB will bring up the app switcher, BBM should always be running, do you see it?
__________________
fere libenter homines id quod volunt credunt
Offline  
Old 10-23-2011, 04:05 PM   #5 (permalink)
New Member
 
Join Date: Oct 2011
Model: 8520
PIN: N/A
Carrier: BMobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BBM woes. Please help :(

No I don't have 2 versions. No, the app switcher doesn't have BBM either.
Offline  
Old 10-23-2011, 04:12 PM   #6 (permalink)
BlackBerry Extraordinaire
 
ZombieBerry's Avatar
 
Join Date: Sep 2010
Location: Toronto
Model: Z10
OS: 10.3.xxxx
PIN: 2AB9C463
Carrier: WIND
Posts: 2,338
Post Thanks: 30
Thanked 340 Times in 279 Posts
Default Re: BBM woes. Please help :(

The version of BBM you are using is not compatible with your device.

Updated version of BBM can be downloaded here;

Free BlackBerry Messenger - Download BlackBerry Messenger - Free Apps from BlackBerry App World

Updated version of App World can be downloaded from here;

BlackBerry - Download BlackBerry App World

Delete both versions of BBM and App World that are installed on your phone. Reboot the device and hit both the links with your BB's browser.
__________________
fere libenter homines id quod volunt credunt
Offline  
Old 10-23-2011, 04:14 PM   #7 (permalink)
New Member
 
Join Date: Oct 2011
Model: 8520
PIN: N/A
Carrier: BMobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BBM woes. Please help :(

Those are the ones that I've been downloading and installing all along. :/
Offline  
Old 10-23-2011, 04:27 PM   #8 (permalink)
BlackBerry Extraordinaire
 
ZombieBerry's Avatar
 
Join Date: Sep 2010
Location: Toronto
Model: Z10
OS: 10.3.xxxx
PIN: 2AB9C463
Carrier: WIND
Posts: 2,338
Post Thanks: 30
Thanked 340 Times in 279 Posts
Default Re: BBM woes. Please help :(

Then you may have to call BMobile and ask them to connect you with their support people.

or try some of the Knowledge Base articles from the BlackBerry website. Sorry.
__________________
fere libenter homines id quod volunt credunt
Offline  
Old 10-23-2011, 04:41 PM   #9 (permalink)
New Member
 
Join Date: Oct 2011
Model: 8520
PIN: N/A
Carrier: BMobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BBM woes. Please help :(

I'm gonna carry it in tomorrow to their tech people.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BBM woes. Please help :(
Thread Thread Starter Forum Replies Last Post
(bbm) Help!? LukeAnthonyMartin BlackBerry Messenger (BBM) 1 10-20-2011 04:18 PM
App 'Reinstall' only option & BBM Help Prox BlackBerry Help 1 10-14-2011 09:53 AM
Browser and BBM - HElp! TaraGohil BlackBerry Help 1 04-27-2011 06:45 AM
Please Help Me!! Bbm Is Gone!!! seegs916 BlackBerry Help 5 01-31-2011 09:05 AM
BBM help!!! Please elliestabler BlackBerry Help 4 12-31-2010 07:45 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.