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Old 10-27-2011, 11:02 AM   #1 (permalink)
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Default Sprint Blackberry 8530 APN Issue

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Our company just acquired some blackberry 8350s and when we got the units they booted up to a calibration screen (no software was loaded) so I found a post on this forum explaining how to install the software onto the phone but now when i run the diagnostics on the phone it says "APN list does not contain any entries" and the phone gets no signal i searched around and couldnt find anything that was helpful so i figured i would post something and see if anyone has any advice
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Old 10-27-2011, 12:00 PM   #2 (permalink)
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Default Re: Sprint Blackberry 8530 APN Issue

Not sure about the APN issue, but I'm curious where you got these phones with no OS installed.
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Old 10-27-2011, 12:01 PM   #3 (permalink)
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Default Re: Sprint Blackberry 8530 APN Issue

a phone recycling place they sold us like 1000 units
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Old 10-27-2011, 12:09 PM   #4 (permalink)
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Default Re: Sprint Blackberry 8530 APN Issue

Are the phones active with Sprint accounts?
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Old 10-27-2011, 12:13 PM   #5 (permalink)
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Default Re: Sprint Blackberry 8530 APN Issue

When I run the Radio Activation Test in the diagnostics tool a window pops up that says "APN list does not contain any entries." and the following information is displayed:
Radio Activation: Failed
Signal Level -256 dBm
Radio Access: 1x
Network: Sprint
IP Address: 0.0.0.0

In the Mobile Network Section of options it says:
Mobile Network: * None *
Available Networks
Sprint H
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Old 10-27-2011, 12:15 PM   #6 (permalink)
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Default Re: Sprint Blackberry 8530 APN Issue

Quote:
Originally Posted by jsconyers View Post
Are the phones active with Sprint accounts?
No they are not we are just testing for signal at the moment. The ones that came with software on them are working fine but all the ones that I am loading software on are all having radio issues.
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Old 10-27-2011, 12:15 PM   #7 (permalink)
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Default Re: Sprint Blackberry 8530 APN Issue

In the upper right corner of the phone, does it say 3G, 1XEV or OFF?
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Old 10-27-2011, 12:20 PM   #8 (permalink)
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Default Re: Sprint Blackberry 8530 APN Issue

Quote:
Originally Posted by jsconyers View Post
In the upper right corner of the phone, does it say 3G, 1XEV or OFF?
There is an x next to the antenna.
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