Untransfered E-mail Settings
 

Recently got a new phone. My place of work purchased 9650's to replace our 9650's (I didn't understand it either). I transferred all my settings using blackberry desktop including E-mail settings. Problem is that it will not receive emails. When I go to the setup to verify account with password it will not work and gives me a message "sorry unable to continue your session" I deleted the accounts from the registry on the phone but they still show up. I cannot get them to disappear or get them set up. Any suggestions????????

Re: Untransfered E-mail Settings
 

Are you using BIS or BES?

If BIS, did you log into your BIS account and changed the IMEI and PIN to that of the new device?

Re: Untransfered E-mail Settings
 

And if you are on BES you will have to run Enterprise Activation.

Re: Untransfered E-mail Settings
 

Uhhhh......... BIS..........BES? Sorry new to all of this

Re: Untransfered E-mail Settings
 

Is this a company issued BB on your company's email system?

You might want to check out our FAQ to see if you can find a solution. Start here: http://www.blackberryfaq.com/index.p..._on_BlackBerry

Re: Untransfered E-mail Settings
 

Perhaps ask whoever handed you the new BlackBerry. They should have done more than just that.