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Old 11-19-2011, 07:27 AM   #1 (permalink)
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Recently got a new phone. My place of work purchased 9650's to replace our 9650's (I didn't understand it either). I transferred all my settings using blackberry desktop including E-mail settings. Problem is that it will not receive emails. When I go to the setup to verify account with password it will not work and gives me a message "sorry unable to continue your session" I deleted the accounts from the registry on the phone but they still show up. I cannot get them to disappear or get them set up. Any suggestions????????
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Old 11-19-2011, 07:39 AM   #2 (permalink)
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Default Re: Untransfered E-mail Settings

Are you using BIS or BES?

If BIS, did you log into your BIS account and changed the IMEI and PIN to that of the new device?
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Old 11-19-2011, 07:43 AM   #3 (permalink)
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Default Re: Untransfered E-mail Settings

And if you are on BES you will have to run Enterprise Activation.
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Old 11-19-2011, 07:56 AM   #4 (permalink)
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Default Re: Untransfered E-mail Settings

Uhhhh......... BIS..........BES? Sorry new to all of this
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Old 11-19-2011, 08:04 AM   #5 (permalink)
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Default Re: Untransfered E-mail Settings

Is this a company issued BB on your company's email system?

You might want to check out our FAQ to see if you can find a solution. Start here: http://www.blackberryfaq.com/index.p..._on_BlackBerry
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Last edited by Dubdub : 11-19-2011 at 08:05 AM.
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Old 11-19-2011, 08:05 AM   #6 (permalink)
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Default Re: Untransfered E-mail Settings

Perhaps ask whoever handed you the new BlackBerry. They should have done more than just that.
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