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Old 11-23-2011, 07:00 AM   #1 (permalink)
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Default 8520 not connecting to wifi

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Hi all

This is the first time I have had a problem with my wifi connection over the past 2 years of having my blackberry! It used to connect to my home wifi fine, but now won't. I emailed a copy of the report and this is what it says

Wi-Fi
Current Profile: kayandmick
SSID: kayandmick
AP MAC Address: C4:3D:C7:2E:C3:BB
Security Type: WEP
Association: Successful
Authentication: Successful
Local IP Address: 192.168.0.3
Signal Level: -57 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 6
Pairwise Cipher: Not Applicable
Group Cipher: Not Applicable
Gateway Address: 192.168.0.1
DHCP: Successful
Primary DNS: 194.168.4.100
Secondary DNS: 194.168.8.100
DNS suffix:
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token:

UMA
Connection Pref.: Wi-Fi Preferred
UMA Wi-Fi Available: Successful
Connection: Error
Error Code:
Status: ISP or wireless network error.
Reg. UNC Address:
Registration: Error
Authentication: Error
Serving UNC Address: unc.singlephone.orange.co.uk:14001
Security Gateway Address: singlephone.orange.co.uk
Cell Info.:
Cell. handover to UMA failures: 0
Cell. rove-in failures: 0

BlackBerry Infrastructure
Address Used: //93.186.25.40:443
IP Used:
Connecting: Trying...
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:
Sent using BlackBerry® from Orange


Not a lot of it makes sense to me haha! The wifi is working on everything else in my house, just my phone!

I have full data plan and I am on orange UK

Thanks for your help!
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Old 11-23-2011, 07:42 AM   #2 (permalink)
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Default Re: 8520 not connecting to wifi

Are you on BES?

Are you able to connect to other WiFi hotspots?

Double check - do you have "WiFi checked under "Manage Connections"?

Have tried a battery pull?

Have you resent service books (see the FAQ)?
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Old 11-23-2011, 08:24 AM   #3 (permalink)
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Default Re: 8520 not connecting to wifi

I am not sure what BES is, so I am unsure lol!

Yep can connect to my friends wifi

Tried battery pull and resent service books.

:S
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Old 11-23-2011, 09:25 AM   #4 (permalink)
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Default Re: 8520 not connecting to wifi

Is this a personal BB or from your company on their corporate network/email?
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Old 11-23-2011, 12:05 PM   #5 (permalink)
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Default Re: 8520 not connecting to wifi

Oh its a personal phone, not a company phone
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