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Old 01-07-2012, 06:34 AM   #1 (permalink)
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Default Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

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Was wondering if anyone has had a similar experience and/or can advise what to do next.

Whilst unplugging the BB from the charger, the charging/USB port came out too. Also the M button has stopped clicking. This is allegedly a new BB that was supplied on 25.11.11, following problems with a pevious one.
Having visisted their store and contacted their "customer" services, i was told that the detachment of the charging port will not be covered under the warranty as it is classified as accidental damage. In addition, they wont even consider the M button issue, even though that is covered under the warranty

I don't see how that can be as I only did what I have been doing for years.
i said. I just unplugged the phone from the charger.

Due to weakened soldering/gluing, the port came out with it.
How is that accidental damage? I asked.


I am now in dispute with them and warned them that unless this is sorted out free of charge, within 7 days, I shall be seeking compensation for the quoted 169 repair and loss of use through the small claims court.
I have mentioned "not fit for purpose", "unsatisfactory quality!, "sale of goods act" but to no avail.
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Old 01-07-2012, 06:46 AM   #2 (permalink)
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Default Re: Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

Good luck!

Might wanna start looking for a new phone though just in case. I would suggest buy directly from the carrier.
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Old 01-07-2012, 08:01 AM   #3 (permalink)
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Default Re: Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

I would suggest revising your English before sending any further correspondence to the company, and also be reminded that this forum is not associated with RIM.
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Old 01-07-2012, 01:46 PM   #4 (permalink)
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Default Re: Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

The usb port is slightly larger than the opening on the case. Seems unlikely it would just come out. If you were not careful and inserted it angled or removed it the same way it may have cracked the mount.
Based on your description it does sound like the BB was dropped and the store may have the upper hand.
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