BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 01-07-2012, 02:18 PM   #1 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Torch 9800 Help needed :o(

Please Login to Remove!

Hello,
Hopefully there is someone who will know what is wrong with my BB,

I have recently acquired an unlocked 9800 torch, I have just bought a pay as you go SIM card from Vodafone and put it in to try it, every time I try to call out it says " no service currently available" Signal strength is very strong, every thing else seems to work OK, I can connect via wireless to the internet etc.

I've tried battery pull, and upgrading the firmware, now 6.0 bundle 2647 V6.0.0.600 Platform 6.6.0.223)

I tried the SIM I have on my wife's phone (exactly the same phone) and it works, so it is something on the phone.
Anyone come across this one before ?

Any help would be very gratefully received

Cheers
Offline  
Old 01-07-2012, 02:38 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,595
Post Thanks: 87
Thanked 813 Times in 782 Posts
Default Re: Torch 9800 Help needed :o(

Are you sure the phone is unlocked? Almost sounds like the method to unlock the BB caused the problem. the two links may help you determine if the BB is unlocked and if all the MEP tries were used.


How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ


Zero (0) Attempts left with MEP unlock code - BlackBerryFAQ
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 01-07-2012, 02:41 PM   #3 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch 9800 Help needed :o(

Hi tsac,

It's deffo unlocked, all disabled in the list, I've tried all day to find a solution, I've done my homework, so I wouldn't ask an easily rectified question, but I'm pulling my hair out now !!
Offline  
Old 01-07-2012, 02:48 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,595
Post Thanks: 87
Thanked 813 Times in 782 Posts
Default Re: Torch 9800 Help needed :o(

Ok , so then the radio may be defective. The WIFI is on a different radio and as you said it works well. Can you return it? If possible I would.

edit
I know it maybe a weird question but did you check to see if the Mobile network is selected on?
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS

Last edited by tsac : 01-07-2012 at 02:50 PM.
Offline  
Old 01-07-2012, 02:54 PM   #5 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch 9800 Help needed :o(

Vodafone UK is on and full strength signal being received ! 3G
Offline  
Old 01-07-2012, 03:01 PM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,595
Post Thanks: 87
Thanked 813 Times in 782 Posts
Default Re: Torch 9800 Help needed :o(

is it possible this was a BES corporate phone? unless it's defective it should work. Does it have an IT policy on it? It is possible to block all calls.

KB21336-How to restrict outgoing phone calls from the BlackBerry smartphone 0 1944268727
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 01-07-2012, 03:08 PM   #7 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch 9800 Help needed :o(

No don't think it's that, I have tried ringing the phone and it says "the person is not available"
If I try and emergency call, it says "phone not allowed MM#5"
does that mean anything ?
Offline  
Old 01-07-2012, 03:12 PM   #8 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,595
Post Thanks: 87
Thanked 813 Times in 782 Posts
Default Re: Torch 9800 Help needed :o(

Ok last thought.

That error code "phone not allowed MM#5" is a message that the function is not allowed or able to be process by the carrier. I would give them a call now. for some reason the BB's IEMI id is being blocked.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 01-07-2012, 03:20 PM   #9 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch 9800 Help needed :o(

Do you know , who I have to contact (I'm in the UK) to ask this ?

Cheers
Offline  
Old 01-07-2012, 03:49 PM   #10 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch 9800 Help needed :o(

do you mean Vodafone ?

I can call them in the morning and ask if they block certain IEMI's and ask them to unblock mine if that's possible

I'll give some feedback tomorrow, Cheers for the help so far, much appreciated
Offline  
Old 01-07-2012, 09:33 PM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
Medic48's Avatar
 
Join Date: Mar 2007
Location: Mississauga, Ontario, Canada
Model: 9810
OS: 7.1.0...
Carrier: Rogers Wireless
Posts: 470
Post Thanks: 4
Thanked 24 Times in 16 Posts
Default Re: Torch 9800 Help needed :o(

I know the error MM#6 is a barred/blocked device due to being stolen. You may be looking at a device listed as lost/stolen or otherwise blocked.

--Phil
__________________
Phil
Emergency Medical & Disaster Response
BlackBerry PlayBook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290
Offline  
Old 01-08-2012, 06:28 AM   #12 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch 9800 Help needed :o(

Yes, thanks, I contacted Vodafone and it seems that MM#5 means that the IMEI number can't be found on their database, No sure what to do to get it put on their database ?

maybe a lost cause

Cheers all :o)
Offline  
Old 01-08-2012, 07:30 AM   #13 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 246 Times in 238 Posts
Default Re: Torch 9800 Help needed :o(

Perhaps the device was a pre-release model that was not intended for the public.
Offline  
Old 01-08-2012, 09:03 AM   #14 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts
Default Re: Torch 9800 Help needed :o(

Sounds to me like the IMEI has been blocked for whatever reason. My advice is to cut your losses, return the device and get your money back. Then buy a new one from your carrier or if you want a used one,buy from a reputable source such as our Buy, Sell, Trade section.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 01-08-2012, 08:25 PM   #15 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,595
Post Thanks: 87
Thanked 813 Times in 782 Posts
Default Re: Torch 9800 Help needed :o(

I was being kind and not suggesting it was stolen
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 01-08-2012, 08:31 PM   #16 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 246 Times in 238 Posts
Default Re: Torch 9800 Help needed :o(

It can be blocked or not available to the public for any number of reasons that do not involve the device being stolen. But the user still probably won't be able to use the device.
Offline  
Old 01-08-2012, 08:37 PM   #17 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,595
Post Thanks: 87
Thanked 813 Times in 782 Posts
Default Re: Torch 9800 Help needed :o(

agreed, My reasoning was the SIM works in another phone and the OP later said he had the error code. Generally the most common reason is the phone is blocked either because it was lost or stolen or maybe even an unpaid bill.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Torch 9800 Help needed :o(
Thread Thread Starter Forum Replies Last Post
9800 torch help :( Amangakhal BlackBerry Help 1 12-20-2011 11:09 PM
Torch 2 9810 Help Help Help bobcol09 BlackBerry Help 3 10-25-2011 04:40 PM
Blackberry Torch 9800 and Garmin GPSMap 62s compatibility ngllgn General 9800 Series Discussion - Torch 1 05-06-2011 12:35 PM
Blackberry 9800 Torch Error naeemsyed BlackBerry Help 3 05-05-2011 05:05 AM
BlackBerry Torch 9800: Excellent Design, Middling Performance Tom BlackBerry In the News 1 08-18-2010 12:36 PM

APPLE 630-0895-B VRAM 128K X 8 BOARD CARD VINTAGE
$219.99
APPLE 630-0895-B  VRAM 128K X 8 BOARD CARD VINTAGE pictureAPPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD >
$299.99
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD > picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.