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Old 01-18-2012, 03:50 PM   #1 (permalink)
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Default Problem with whattsapp alerting new messages

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Whatsapp has worked fine on my blacberry 9300 for months, in the last couple of days for some reason when i get a new message the small red alert symbol does not come up on the green whatsapp logo. I have no idea why, it is very frustrating as I dont know whe i have new messages until opening whatsapp. The red light also does not flash on the blackberry to alert me.

I can find anything about this on the net, i hope someone can help!??

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Old 01-18-2012, 03:56 PM   #2 (permalink)
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Default Re: Problem with whattsapp alerting new messages

Have you recently changed profiles on your device? Have you tried going into your active sound profile and checking/changing the notifications that WhatsApp uses?
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Old 01-18-2012, 03:59 PM   #3 (permalink)
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Default Re: Problem with whattsapp alerting new messages

Hi, yes I tried this, I tried changing them notification from silent to a sound on profiles, but i guess as the notification isnt appearing, it's not working. I also reinstalled whatapp, but that didnt help
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Old 01-18-2012, 04:03 PM   #4 (permalink)
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Default Re: Problem with whattsapp alerting new messages

Hi gmod.

Have you gone into the setting to check (Edit Profiles or Sounds for selected Profiles)? I use another IM app that sometimes will lose it's notifications when I switch sound profiles. I have to go back in and manually change it.

As you say, you have already reinstalled the App, and I assume a battery pull in the time it has not been working?
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Old 01-18-2012, 04:08 PM   #5 (permalink)
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Default Re: Problem with whattsapp alerting new messages

Hi there, yes I have tried changing the settings on my usual profile- vibrate and even on loud, to no avail. when i press "test" for the whatsapp messenger alert it works fine. Just when it comes to getting a message... nothing. I've taken the battery out a couple of time too for good measure.
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Old 01-18-2012, 04:13 PM   #6 (permalink)
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Default Re: Problem with whattsapp alerting new messages

Have you done anything to your device. (Installed a third party app, or edited a permission), I know it's a long shot, but from their support page I can only find problems with 7.1 and sound notifications.
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Old 04-06-2012, 07:43 AM   #7 (permalink)
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Default Re: Problem with whattsapp alerting new messages

My whattsapp its disconnected, I can't connect again
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Old 04-06-2012, 08:56 AM   #8 (permalink)
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Default Re: Problem with whattsapp alerting new messages

Quote:
Originally Posted by ouma View Post
My whattsapp its disconnected, I can't connect again
Posted via BlackBerryForums.com Mobile
That's great! Hijacking others' threads is rude.
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