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Old 01-23-2012, 01:10 PM   #1 (permalink)
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Default Bold 9780 wifi issues

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I have just got a Bold 9780 which I can't connect to my home wifi network even though it can see it. All my other wireless devices (iphone and 2 netbooks) can connect fine. My router is a zoom adsl and I was wondering if this is not compatible with Blackberries? The error I keep getting is 'Failed to connect to the network'. I have also tried to set a static ip address on the phone to no avail.

Any ideas?
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Old 01-23-2012, 01:16 PM   #2 (permalink)
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Default Re: Bold 9780 wifi issues

Do you have a BlackBerry Data Plan or add-on on your account.
You have to have one in order for the WiFi to work properly.
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Old 01-23-2012, 01:18 PM   #3 (permalink)
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Default Re: Bold 9780 wifi issues

Only data plan I have is through Vodaphone for 750Mb each month.
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Old 01-23-2012, 01:20 PM   #4 (permalink)
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Default Re: Bold 9780 wifi issues

Right. If you want the WiFi to work, you will need to ring them up and get the correct BlackBerry plan added.
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Old 01-23-2012, 01:28 PM   #5 (permalink)
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Default Re: Bold 9780 wifi issues

Thanks for the reply but I am a bit lost here. I can receive emails, use the App world, browse the web etc with the vodaphone data plan so why then do I need a blackberry data plan to use wifi?
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Old 01-25-2012, 07:44 AM   #6 (permalink)
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Default Re: Bold 9780 wifi issues

Update:

I can now get on to the home network (sometimes) and then the signal drops a couple of minutes later. I am beginning to think that that the router is not fully compatible with the handset.
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