BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-25-2012, 12:40 PM   #1 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: TIM
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Torch 9800 Help

Please Login to Remove!

Good morning to all!
I'm new to the forum and BB.
Now I present my problem: a few months ago I had as a gift that I have a 9800 torch, after about a week of use, stored in a drawer. Now I would like to start using it but it does not turn on. If I try to load the LED turns on and off at regular intervals and the battery will not charge, so I've been suggested connect to PC and launch Desktop Manager. This sees the BB and asks me if I want to update the firmware, launch the update but got the "New Connection to the JVM" stops and the message "The Application Loader is not able to connect to the ...... ...." Does anyone have any idea what to do? Or resign myself and disposes?
Thanks in advance to all.
Offline  
Old 01-25-2012, 06:39 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,113
Post Thanks: 38
Thanked 555 Times in 550 Posts
Default Re: Torch 9800 Help

You did not say how long it was stored so my guess is the battery is bad. If a LI battery is not kept charged it will go below 20 to 25% charge and may not recover. As for the OS updates, I would ignore them until you replace the battery and charge it fully so it stays on without being plugged into the PC or wall charger. You can always do the update so dont worry about the prompting.
Turning off the BB does not fully de-power it. The battery still has a small drain on it.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Old 01-25-2012, 07:17 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,016
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default Re: Torch 9800 Help

I agree with tsac on the battery issue. However, I would suggest that you use the device as is after you get it charged. Find out what it can and how it can work for you. You may find that it works very well as is and doesn't need to be fixed with an OS update.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 01-26-2012, 08:54 AM   #4 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: TIM
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch 9800 Help

thanks for the replies, I tried to charge the battery, the red LED lights up briefly and then goes out and does this all the time, I also left the office for a whole night but it's always the same
Offline  
Old 01-26-2012, 09:13 AM   #5 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,016
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default Re: Torch 9800 Help

Try a new battery - an OEM version, not a cheap knock off.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 01-27-2012, 01:12 PM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,113
Post Thanks: 38
Thanked 555 Times in 550 Posts
Default Re: Torch 9800 Help

As long as it's an OEM Blackberry battery. Knockoff's are never as good.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Torch 9800 Help
Thread Thread Starter Forum Replies Last Post
Torch 9800 Help needed :o( SalviaBlackberry BlackBerry Help 16 01-08-2012 07:37 PM
A Torch 9860 owner needs help from 9800 owners :( given2fly General 9800 Series Discussion - Torch 6 12-12-2011 02:34 PM
Blackberry Torch 9800 - help needed sanfor BlackBerry Help 1 02-20-2011 07:09 PM
torch 9800 , chat apps (pmessenger & whatsapp) work on wifi but not 3g. help pls shaft2000 BlackBerry Help 1 12-21-2010 09:53 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.