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Old 01-27-2012, 09:38 AM   #1 (permalink)
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Default Torch 9810 won't turn on

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I just finished recharging and it was lit up. I laid it down and it is now black and will not turn on. Help.
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Old 01-27-2012, 10:02 AM   #2 (permalink)
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Default Re: Torch 9810 won't turn on

What did you do just before this happened, other than charge it?

Have you let the battery run down past 20% more than a few times?

Have you tried a battery pull? With device on, remove the battery for 30-60 seconds, replace it and see if the device will reboot.
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Old 01-27-2012, 01:18 PM   #3 (permalink)
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Default Re: Torch 9810 won't turn on

Also try keeping the BB powered via either the AC charger or the PC. If the BB works power connected then try a new battery.
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Old 02-05-2012, 07:40 PM   #4 (permalink)
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Default Re: Torch 9810 won't turn on

Taking the battery out worked and I have since let it run down for the 1st time. Really appreciate the help.
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Old 02-05-2012, 07:50 PM   #5 (permalink)
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Default Re: Torch 9810 won't turn on

Pulling the battery works wonders for a lot of smart phones including the Blackberry.

Also keep in mind about the discharge advice on the battery, they dont last long if allowed to run below 25% a few times.
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Old 02-05-2012, 08:02 PM   #6 (permalink)
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Default Re: Torch 9810 won't turn on

Quote:
Originally Posted by ahleffler View Post
Taking the battery out worked and I have since let it run down for the 1st time. Really appreciate the help.
Do not let the battery get below 20%. Letting it run down regularly can (and will) damage the battery and you will have to replace it. A Lithium battery seems to work best if you keep it topped up when you are near a power source.
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