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Old 02-04-2012, 10:39 AM   #1 (permalink)
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Default torch blacking out

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when i am in the middle of anything my torch screen goes black and nothing works. i have to take the battery out and it comes back. happened 3 times in the last day. please help. when i re-install i am getting an error that says uncaught exception: java.lang.error after it is asking me to update a couple of clock apps or something.
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Old 02-04-2012, 11:45 AM   #2 (permalink)
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Default Re: torch blacking out

Which "torch" do you have? there are several models with different specs and different OS so it helps to know the model number. And please update your profile with the model number, not name of the device.

What did you do just before this happened the first time? Uncaught exceptions are difficult to troubleshoot and find, but are typically the result of an incompatible theme or app installation and/or corrupt files.

If you can determine wich app or theme, try deleting it and see if that fixes it.

Worst case is to wipe the device with Jl_cmdr (see the FAQ) and reinstall the OS.
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Old 02-06-2012, 10:58 AM   #3 (permalink)
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Default Re: torch blacking out

Hi all, I am having the same problem with my 9860, after charge my phone days ago the screen turned black, I pressed some bottons and the scree but It did not respond, then I removed the battery and placed it again and it worked, Since then on whenever the screen turns black I have to take out the battery and putting it again. I thought it was the battery so I did a test with another battery and the result was the same, just as I thought it was the OS so did a wipe and installed the OS again leaving only the basic programs, and problem persists. The only way the cell works is when it is connecte to any power source or whether it is charging connected to the computer, but I repeat test with another battery and the problem is the same. besides the baterry still charges.

I appreciate any information someone can provide
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Old 02-06-2012, 11:43 AM   #4 (permalink)
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Default Re: torch blacking out

Quote:
Originally Posted by rangeljhb View Post
Hi all, I am having the same problem with my 9860, after charge my phone days ago the screen turned black, I pressed some bottons and the scree but It did not respond, then I removed the battery and placed it again and it worked, Since then on whenever the screen turns black I have to take out the battery and putting it again. I thought it was the battery so I did a test with another battery and the result was the same, just as I thought it was the OS so did a wipe and installed the OS again leaving only the basic programs, and problem persists. The only way the cell works is when it is connecte to any power source or whether it is charging connected to the computer, but I repeat test with another battery and the problem is the same. besides the baterry still charges.

I appreciate any information someone can provide
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