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Old 02-04-2012, 10:10 PM   #1 (permalink)
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Default Desktop manager doesn't see bberry

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I am running windows 7, and I was able to sync my phone with my computer with no issues. It has now stopped working. Desktop Manager no longer sees that the phone is connected. The only changes I remember making are installing iTunes and HP MediaVault software which includes NT backup. Are there any known issues with the bberry and this software? Any ideas on how to fix it?
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Old 02-04-2012, 10:21 PM   #2 (permalink)
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Default Re: Desktop manager doesn't see bberry

Have you tried a battery pull?

See the sticky at the top of the Help section for more tips on this problem.
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Old 02-05-2012, 12:09 PM   #3 (permalink)
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Default Re: Desktop manager doesn't see bberry

Could be that one of those apps modifyed the USB profile.
As an example of this only, read this link for some info.

KB19386-BlackBerry Desktop Manager not detecting a BlackBerry smartphone when AT&T Communication Manager is installed 0 2027364876
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Old 02-13-2012, 11:59 AM   #4 (permalink)
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Default Re: Desktop manager doesn't see bberry

I have tried a battery pull, and no luck. I suspect it is some conflict with a driver or other software. How do I determine which it is? I have tried searching around, but I don't see anything about the two specific software packages I mention.
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