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Old 02-18-2012, 07:13 AM   #1 (permalink)
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Default cant hear callers on BB Torch 9800

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When making or receiving calls I cannot hear the other person on my handset, though I can hear them on speakerphone. I can hear ringtones, music, message notifiers normally. Did a data wipe and OS update hoping it was software or settings related but to no avail. Everything points at busted handset speaker. Anybody else had this happened? Anybody repaired it themselves? Please advise!!
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Old 02-18-2012, 02:00 PM   #2 (permalink)
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Default Re: cant hear callers on BB Torch 9800

If you dropped it or got it wet it may be hardware. You can look on the internet for instructions on replaceing parts but if it's still under any warranty it would be better to do a swap. If it got wet or looks damaged your out of luck.
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Old 02-20-2012, 07:01 PM   #3 (permalink)
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Default Re: cant hear callers on BB Torch 9800

Yeap, I'm pretty convinced it's a hardware issue and that's what I'm searching for right now, a walkthrough to changing the handset speaker (and anybody selling the speaker!). If anyboday knows any info please let me know. (In the meantime I'm back to my BB Curve 8310, that one is 2008-vintage and works flawlessly!)
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Old 02-20-2012, 08:06 PM   #4 (permalink)
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Default Re: cant hear callers on BB Torch 9800

There are a lot of BB parts sellers. Just be sure they sell you OEM replacement parts. If necessary call them to discuss the parts. If they do not have a way of calling and only use email I would skip them.
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