BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-18-2012, 01:36 PM   #1 (permalink)
New Member
 
Join Date: Dec 2011
Model: 9780
PIN: N/A
Carrier: T Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't Sync Outlook Notes

Please Login to Remove!

I have the BB Bold 9780. I just loaded the new Desktop OS. It said that it was no longer using Intellisync to sync between the BB and Outlook, and loaded the new sync utility. I run Outlook 2007 on Windows 7, 64 bit.

My calendar and my contacts sync'd properly, but crashed when it tried to sync Notes. The message reads "ColTransBase: FillDefFolderInfo Unable to get default folder for Notes"

As far as I know, everything in Outlook is loaded in its default location, so I can't explain why BB would have problems finding it. Suggestions?
Offline  
Old 02-18-2012, 02:05 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,339
Post Thanks: 43
Thanked 588 Times in 581 Posts
Default Re: Can't Sync Outlook Notes

The error may indicate the folder does not exist or the folder has no data.
Try adding a new folder and check to see where it goes.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 02-18-2012, 02:30 PM   #3 (permalink)
New Member
 
Join Date: Dec 2011
Model: 9780
PIN: N/A
Carrier: T Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Can't Sync Outlook Notes

Dear TSAC:

Sorry. I gave you some wrong information, so your suggestion didn't work.

I currently have 32 notes in Outlook, so I knew the folder wasn't empty. However, when I added a new note - to see where it was saved - it was saved somewhere other than the normal default location for Outlook.

The default location seems to be: c:\Users\{User Name}\App Data\Local\Microsoft

My data is actually stored in a folder located at: C:\Backup Data\Office\Archive Files - This is a custom location which I created for an automatic data backup program - to save copies of all of my data files from a single general folder location.

So. The new sync program finds my calendar and contacts in this custom location - but doesn't find my Notes/Memos in this location. How can I tell the Sync program where to find the Notes/Memos?
Offline  
Old 02-18-2012, 03:14 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,339
Post Thanks: 43
Thanked 588 Times in 581 Posts
Default Re: Can't Sync Outlook Notes

I cannot seem to download DM 6.1 documentation but there is a way of changing the default locations. Try going to RIM support site for the Doc's and check page 20 to 22
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS

Last edited by tsac : 02-18-2012 at 03:17 PM.
Offline  
Old 02-18-2012, 03:23 PM   #5 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,339
Post Thanks: 43
Thanked 588 Times in 581 Posts
Default Re: Can't Sync Outlook Notes

the 6.1 doc's

http://btsc.webapps.blackberry.com/b...6227&stateId=0 0 2063438401
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 02-19-2012, 04:45 PM   #6 (permalink)
New Member
 
Join Date: Dec 2011
Model: 9780
PIN: N/A
Carrier: T Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Can't Sync Outlook Notes

Still no luck.

The 6.1 docs refer to a change between multiple calendars. That's not my problem. I can't find anything in the 6.1 docs about problems syncing Outlook memos.

I think that the new desktop that I just installed is 7.0???. Anyway, I know that it said that it was changing the Outlook sync engine from Intellisync to some new engine. The 6.1 documents don't make any reference to the new sync engine.

I've gone through all of the Advanced Options and Configure settings in the Desktop software, and I don't find any path options or settings there either. So, if changing the path information on my memos is what I need to do, I still need help finding instructions on how to do so.

Thanks.
Offline  
Old 02-19-2012, 04:46 PM   #7 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,813
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default Re: Can't Sync Outlook Notes

There have been several threads on Desktop Manager 7 and problems syncing.
All have suggested removing DM 7 and reinstalling DM 6.1.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Can't Sync Outlook Notes
Thread Thread Starter Forum Replies Last Post
Wireless Sync Between Lotus Notes and Blackberry 8520 not working? mharwell BES Admin Corner 2 07-24-2010 10:25 AM
Blackberry contacts Sync with Outlook! cap2587 General BlackBerry Discussion 9 06-18-2010 07:38 AM
How-to: Sync your Blackberry and Outlook OTA with Google Calendar dstaff General BlackBerry Discussion 22 01-05-2009 09:18 PM
OTA Full Outlook Sync Needs Beta Testers - BIS Users BBSyncJosh Aftermarket Software 691 09-28-2008 12:29 AM
Blackberry - Outlook sync on two computers lethe96 General BlackBerry Discussion 1 11-14-2007 08:10 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.