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Old 02-19-2012, 01:44 AM   #1 (permalink)
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Default Can't login to BIS on Bold 9780

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Hi, I hope someone can help me with this problem. I cannot login to BIS on my BB in order to update my email accounts. I can, however, login to BIS in a browser on my pc. For some reason, I can receive emails on my BB, but cannot send any. Each time I attempt to create a new email, a message says "No mesage services configured.", and then goes on to tell me I have to set up my email account. Email was fine before, but doesn't work now.
Old 02-19-2012, 10:39 AM   #2 (permalink)
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Default Re: Can't login to BIS on Bold 9780

Make sure the Blackberry shown on the BIS service is the one your trying to configure.
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9810 on BES
Z10 on BIS
Old 02-19-2012, 11:17 AM   #3 (permalink)
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Default Re: Can't login to BIS on Bold 9780

You might want to try a battery pull and see if that sets things right. If not you might need to delete the email account and re-add it via the BIS portal for your carrier on your pc.
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