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Old 02-21-2012, 07:43 AM   #1 (permalink)
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Default restoring a backup from 9900 to a 9700

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hi there - backed up a 9900 few weeks ago. Want to restore the backup to a 9700. I have restored backups before but this time I am getting an error

"The error says "there could have been a problem with the device or connection during the restore. Verify that the device is turned on and connected"

Searched the net for similar problems and tried their resolutions and nothing works. Do I need a sim in the phone to restore as I don't have one in there (wasn't sure if necessary). Have wiped phone completely including 3rd part apps.


thanks for any help you can give

Last edited by grandpaslibrary : 02-21-2012 at 08:18 AM. Reason: added error message
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Old 02-21-2012, 08:27 AM   #2 (permalink)
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Default Re: restoring a backup from 9900 to a 9700

When you say "wiped" do you mean user data or is the wiped of the OS as well?

Does desktop manager see the 9700?
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Old 02-21-2012, 09:06 AM   #3 (permalink)
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Default Re: restoring a backup from 9900 to a 9700

hi there - when I attach the 9700 it is saying it is synced and it also tells me what the phone is, pin, software version etc.

I just did a security wipe that removed all data - not the operating system. However the op system on the 9700 is 5.0 do I need to update that maybe?

thanks for your reply and help
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Old 02-21-2012, 10:59 AM   #4 (permalink)
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Default Re: restoring a backup from 9900 to a 9700

updated to add I have updated the op system 6.0 and still cannot restore the backup to this phone. Get same error.
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Old 02-21-2012, 12:06 PM   #5 (permalink)
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Default Re: restoring a backup from 9900 to a 9700

Try restoring only one thing like the address book or calendar.
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