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Old 02-23-2012, 06:19 PM   #1 (permalink)
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Default add email account problem

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Hope someone can help, this is driving me mad.
I've just got a Blackberry Curve 8900 to replace my old 8900. Everything was fine on the old phone. With this new one I cannot set up my email account as I do not get the option to add my personal email account, only the enterprise work account.
I have an active internet plan with Yoigo (Spanish carrier) which i know is all fine because like i say everything works in my old phone.
I've tried to set it up through options, set up wizard. When i tried to set it up through the BB website it says the device is not registered. I have registered it, i get the confirmation message.

I've tried wiping the handset back to default settings, deleting the service books, resending the host routing, everything!!! Internet works fine on the phone, BB messenger, i just cannot configure my email account.
Any ideas?!!!

Many thanks for any help
Old 02-23-2012, 06:43 PM   #2 (permalink)
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Default Re: add email account problem

Do you have a BB data plan enabled?

Did you log into your BIS account and change the IMEI and PIN to that of the new BB?

Maybe you should ring your carrier and make sure it is properly activated and set up.
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