BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-24-2012, 12:44 AM   #1 (permalink)
New Member
 
Join Date: Feb 2012
Model: 9900
PIN: N/A
Carrier: COSMOTE
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Problem with email

Please Login to Remove!

I am a new BB user, using the Office 365 -> Blackberry Business Cloud service.

I have managed to setup my phone, but I am experiencing the following strange problem:
Some sent messages appear as normal messages (with an envelope to the left, and not the usual tick-mark) in my messages list. If I open them, they are indicated correctly as stored in the sent-items folder, but nonetheless still appear with other messages.
If I go to ViewFolder and select Inbox they are not displayed, but this behavior makes the default messages view unusable.

After some troubleshooting, as I use a Mac, a Windows PC and the BB with the same Office 365 account I have realized the following:
- Messages sent from the BB behave correctly
- Messages sent from the Office 365 portal behave correctly
- Messages sent from Outlook 2010 (Windows) behave correctly
- Messages sent from Outlook 2011 (Mac) show up in the inbox
- Messages sent from Apple Mail (Mac) show up in the inbox

The strange thing is that using the various programs, seem to behave correctly (messages sent from one are shown correctly in the other) - it's only with the BB that there seems to be this issue.

Thanks,
Harry
Offline  
Old 02-24-2012, 05:04 AM   #2 (permalink)
New Member
 
Join Date: Feb 2012
Model: 9900
PIN: N/A
Carrier: COSMOTE
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Problem with email

After contacting BB support, I solved the issue by removing folder redirection for the sent items.
I still find it however quite strange that with Outlook 2010 (Windows) works correctly even with that on, but all other mail clients fail...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Problem with email
Thread Thread Starter Forum Replies Last Post
Introducing Email Assistant 1.4.4 berrylocal Aftermarket Software 2 06-26-2009 08:45 AM
email sync problem: deleted items jdog4au General Legacy Device Discussion 1 05-28-2009 03:52 PM
BB stops receiving any email cellguy General Legacy Device Discussion 4 04-17-2007 10:48 AM
Problem setting defaul email, from 3 acct choices archer6 General BlackBerry Discussion 5 04-01-2007 08:56 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.