BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-27-2012, 09:13 AM   #1 (permalink)
New Member
 
Join Date: Feb 2012
Model: 9700
PIN: N/A
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help please: Email Service stopped!!!

Please Login to Remove!

Hi Fellows,
The personal email on my Bold 9700 does not work anymore. I was hoping whether someone could help me with this problem.

Below is the description:
Provider: T-Mobile Netherlands, data plan contains BIS and BB email service.

Aim: To recover the personal email service

Symptom: While setting up emails, I can only get to the page asking me to activate the enterprise account which I did not plan to use at all. There is no way I can get to the setting page for personal email service.

Potential reasons:
1. My provider is in Netherlands, while I am currently in Hong Kong. BUT during the first day in HK, with WIFI, the email service works. Besides Email and BBMessenger, other data services (Facebook, whatsapp...) is working fine here.
2. I upgraded OS from 5.0 to 6.0 in which BIS service was installed. However, the OS setup was not from T-Mobile, because I need the Asian language from the package. BUT this problem has occurred before the upgrading. While using 5.0, the reason for email malfuntion was someting like "data service not available". After upgrading to 6.0, I was only directed to the enterprise setup page.

Are those the real reasons that caused my problem? If not, how can I solve it?

Thank you in advance!
Offline  
Old 02-27-2012, 03:12 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts
Default Re: Help please: Email Service stopped!!!

Are you still using the T-MO BIS account? The "Enterprise Activation" generally means that you do not have a BB dataplan.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 02-27-2012, 07:25 PM   #3 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,288
Post Thanks: 65
Thanked 764 Times in 736 Posts
Default Re: Help please: Email Service stopped!!!

Also the OS may not have been correct for the BB model.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Help please: Email Service stopped!!!
Thread Thread Starter Forum Replies Last Post
FOr Black Berry Administration Service HIgh Availability how can we configure DNS Ro amir4u BES Admin Corner 4 02-10-2011 08:15 AM
GoDaddy IMAP Email setup tarheel23 General BlackBerry Discussion 116 02-17-2009 09:47 AM
Blackberry Activation(s)... Barry_Black General BlackBerry Discussion 5 06-07-2007 12:07 PM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 02:42 PM
First post thought I'd make it helpful mazzel General 8100 Series Discussion - Pearl 1 05-30-2007 03:45 PM

NEW BECKMAN L8-M MEMORY PAC FOR CENTRIFUGE
$29.99
NEW BECKMAN L8-M MEMORY PAC FOR CENTRIFUGE pictureToshiba Stratagy IVP8 SG-IVP8-4 Flash VoiceMail Card For CTX100 + Memory card
$115.95
Toshiba Stratagy IVP8 SG-IVP8-4 Flash VoiceMail Card For CTX100 + Memory card picture1pc Micro SD Storage Board Mciro SD TF Memory Card Shield Module SPI For Arduino
$0.08
1pc Micro SD Storage Board Mciro SD TF Memory Card Shield Module SPI For Arduino picture(J110) GE Caller ID Call Waiting 70 Name & Number Memory Model 29096GE1-A
$20.0
(J110) GE Caller ID Call Waiting 70 Name & Number Memory Model 29096GE1-A picture1PCS TE28F128J3C150 Intel StrataFlash Memory (J3) IC
$8.95
1PCS TE28F128J3C150 Intel StrataFlash Memory (J3) IC picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.