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Old 02-27-2012, 10:11 AM   #1 (permalink)
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Question No device software detected

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Hi I have a 9800 Torch which is constantly rebooting. I am trying to use Apploader to install the OS again allthough I keep getting this message:

The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer

I have downloaded the Device software 6.0 for Virgin UK but still recieve this message.

Any help would be great thanks
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Old 02-27-2012, 11:03 AM   #2 (permalink)
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Default Re: No device software detected

After you downloaded the software to the computer, did you INSTALL the software on the computer by running the EXE?
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Old 02-27-2012, 11:07 AM   #3 (permalink)
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Default Re: No device software detected

yeah it installed its also visible on add/remove programs
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Old 02-27-2012, 11:08 AM   #4 (permalink)
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Default Re: No device software detected

You must locate and delete all copies of VENDOR.XML on your PC C: drive. There may be more than one.
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Old 02-27-2012, 11:28 AM   #5 (permalink)
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Default Re: No device software detected

great seems i forgot about a vendor file i'm now a little further now it will get to the stage of reconncting to jvm... the phone will then start rebooting itself causing it to fail. any advice?
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Old 02-27-2012, 07:41 PM   #6 (permalink)
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Default Re: No device software detected

Something may be corrupted at this point. I would try using JL_cmdr to do a clean reload. Go to the FAQ section for more info on using it.
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