New icon message, unsure
 

Hi, I suspect the answer to this is quite simple but I can't fathom it out, after 2hours.

At the top of the screen, under the time display, I have a black coloured blackberry icon with the number 4 at the side of it, then to the right of this there is a blue coloured blackberry icon with a number 1 next to it.

I called my provider and they advised it needed updating, directed me to my world in app world where there were updates available, some of the updates I did not recognise, so I deleted them, I installed the blackberry messenger update, blackberry protect update and discarded yahoo messenger and a couple of others, nothing blackberry related to my knowledge.

By this time I had ended the call with the provider.

Anyway, I rebooted as requested by the screen but when it restarts the icons are still there.

Called the provider back but their techy types only work until 10pm, so I have to call back tomorrow, another bout and endless recorded messages to suffer, I hate it.

So, if anyone can give me an idea of what I can do to address the issue myself I would be grateful.

I do have Blackberry desktop installed on my Mac, would it help if I hooked up with that maybe?

Thanks in advance.

Re: New icon message, unsure
 

The black one definitely sounds like BlackBerry App World updates.

The blue one sounds like BlackBerry Messenger message or request.

Re: New icon message, unsure
 

Thank you Motorcycle Mama, it was a request, the blue one I mean. I've never used bbm, not my thing, so I never realised that's what it was, anyway, it was from someone called Elizabeth, I declined the request and the blue box has gone, so thats 50% of the problem sorted.

As for the other one, well it may have been there for some time, I'd never really noticed it, in which case I will delete some things in there too.

Is BB Protect a good thing to have? I really should start having a closer look at this phone, I only ever use sms, mms and voice calls, the odd email and that's it.

Thanks again for your prompt response, saved me a fair bit of hassle in the morning.

Re: New icon message, unsure
 

Blackberry Protect is a good thing. I would suggest you read about it here.

BlackBerry - BlackBerry Protect

Re: New icon message, unsure
 

9800 indicator section starts about page 18

http://btsc.webapps.blackberry.com/b...4975&stateId=0 0 2110712515

Re: New icon message, unsure
 

Thank you for your help folks, all sorted. I have installed Protect too, it seems well worth having.