Hi, I suspect the answer to this is quite simple but I can't fathom it out, after 2hours.

At the top of the screen, under the time display, I have a black coloured blackberry icon with the number 4 at the side of it, then to the right of this there is a blue coloured blackberry icon with a number 1 next to it.

I called my provider and they advised it needed updating, directed me to my world in app world where there were updates available, some of the updates I did not recognise, so I deleted them, I installed the blackberry messenger update, blackberry protect update and discarded yahoo messenger and a couple of others, nothing blackberry related to my knowledge.

By this time I had ended the call with the provider.

Anyway, I rebooted as requested by the screen but when it restarts the icons are still there.

Called the provider back but their techy types only work until 10pm, so I have to call back tomorrow, another bout and endless recorded messages to suffer, I hate it.

So, if anyone can give me an idea of what I can do to address the issue myself I would be grateful.

I do have Blackberry desktop installed on my Mac, would it help if I hooked up with that maybe?

Thanks in advance.

The black one definitely sounds like BlackBerry App World updates.

The blue one sounds like BlackBerry Messenger message or request.

Thank you Motorcycle Mama, it was a request, the blue one I mean. I've never used bbm, not my thing, so I never realised that's what it was, anyway, it was from someone called Elizabeth, I declined the request and the blue box has gone, so thats 50% of the problem sorted.

As for the other one, well it may have been there for some time, I'd never really noticed it, in which case I will delete some things in there too.

Is BB Protect a good thing to have? I really should start having a closer look at this phone, I only ever use sms, mms and voice calls, the odd email and that's it.

Thanks again for your prompt response, saved me a fair bit of hassle in the morning.

Blackberry Protect is a good thing. I would suggest you read about it here.

BlackBerry - BlackBerry Protect

9800 indicator section starts about page 18

http://btsc.webapps.blackberry.com/b...4975&stateId=0 0 2110712515

Thank you for your help folks, all sorted. I have installed Protect too, it seems well worth having.