Originally Posted by alexandrapop
Does that make some sense to you?
No. Not to me, it doesn't. Also, it's difficult to understand what you're trying to say in your text speak. There is only one company that makes BlackBerry devices, and that is Research In Motion. I work for a company and when a user tries to call support for a device that my company purchased, they are told the same thing, since they don't have access to our account. Only authorized users on the account can call into support.
I believe that the device was purchased by a company and the support person on the other line knew you were not an authorized user for that account, thus they couldn't give you the information you were looking for.
Or there is the chance, that this device was lost/stolen and you found it and are trying to use it as your own, but the company who purchased it has already reported it as lost/stolen.
That's just my two cents.