BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-14-2012, 05:22 AM   #1 (permalink)
New Member
 
Join Date: Mar 2012
Model: 8520
PIN: N/A
Carrier: wind
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Mm6

Please Login to Remove!

Does anybody know what "error MM6, phone not allowed" means?
i have a curve 8520 and was working just fine until 3 weeks ago. now i can't call or receive sms and calls, only the data options works.
If anybody can help me...
Offline  
Old 03-14-2012, 06:08 AM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default Re: Mm6

That normally means the phone was reported as stolen and the IMEI has been barred from the network.

What happened 3 weeks ago that caused the phone to be barred?
Offline  
Old 03-14-2012, 07:53 AM   #3 (permalink)
New Member
 
Join Date: Mar 2012
Model: 8520
PIN: N/A
Carrier: wind
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Mm6

stolen???i bought it 1 year ago from an direct autorized dealer shop in rome. so is not possible to be a stolen phone. is this the only posibility for the error? tks.

Last edited by alexandrapop : 03-14-2012 at 08:11 AM.
Offline  
Old 03-14-2012, 08:13 AM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default Re: Mm6

Contact your carrier and see what they say.
Was anything done to it (or did anything change) 3 weeks ago. What happened 3 weeks ago?
Offline  
Old 03-14-2012, 11:33 AM   #5 (permalink)
New Member
 
Join Date: Mar 2012
Model: 8520
PIN: N/A
Carrier: wind
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Mm6

Nothing in particular happened....I tried to call somebody and it didin't worked..just a mesage with"call failed". I called the carrier and they told me that according with their system my phone has all the wright settings, it appears like is working ok, I even changed my SIM at their suggestion because they tought maybe is smh wrong with the SIM. That didin't worked either so finally they told me that maybe is sth in the BB settings that only the company in charge can help me.
Obviously it didin't sound like a very competent explanation coming from them so here I am trying to find out what may be the problem from people that actually can help me. And tk you for that.
And I also tried with a different SIM number and is the same.
Offline  
Old 03-14-2012, 11:54 AM   #6 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 249 Times in 240 Posts
Default Re: Mm6

What does "only the company in charge can help" mean?

What company? In charge of what?
Offline  
Old 03-14-2012, 12:03 PM   #7 (permalink)
New Member
 
Join Date: Mar 2012
Model: 8520
PIN: N/A
Carrier: wind
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Mm6

well i gues they where talking about the Blackberry company or sth..it was the only thing that made sense...the actually response was sth "...that means that youre phone has some prbl since it was made..maybe some fabrications errors, you should try and contact them and see if for your BB type they have some inside code to fix the error "....
that's what they said...so I was assuming they were talking about the producer..and obviously for me wasn't very clear how a phone can have these kind of prbls and yet is out for sale...but i guess they were only trying to get rid of me..
Does that make some sense to you?
Offline  
Old 03-14-2012, 12:47 PM   #8 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default Re: Mm6

Quote:
Originally Posted by alexandrapop View Post
Does that make some sense to you?
No. Not to me, it doesn't. Also, it's difficult to understand what you're trying to say in your text speak. There is only one company that makes BlackBerry devices, and that is Research In Motion. I work for a company and when a user tries to call support for a device that my company purchased, they are told the same thing, since they don't have access to our account. Only authorized users on the account can call into support.

I believe that the device was purchased by a company and the support person on the other line knew you were not an authorized user for that account, thus they couldn't give you the information you were looking for.

Or there is the chance, that this device was lost/stolen and you found it and are trying to use it as your own, but the company who purchased it has already reported it as lost/stolen.

That's just my two cents.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-14-2012, 01:36 PM   #9 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default Re: Mm6

MM6 means the phone is being blocked by the carrier. Not a hardware error.
Offline  
Old 03-14-2012, 02:40 PM   #10 (permalink)
New Member
 
Join Date: Mar 2012
Model: 8520
PIN: N/A
Carrier: wind
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Mm6

well...point taken but considering that i pay a monthly fee for the bb data plan and i have a bb app world, bb protection account (if these are the accounts you're talking about) i really doubt that i stole or found the phone.

i changed my SIM at the exact same store where i bought my phone, they acces my account and yes...that was their explanations. i also change two carriers on these phone in two different countries and it worked just fine even with the swich and new carriers settings and everything.

is true i don't understand the technical details about phone,carriers, settings...not more than the basics but i do know when some incompetent employee gives me a lame explanation just for the sake of it or simply because is way above his knowledge...and that was what i got when ask for support at my carrier.

i really appreciate your support but don't patronize me....
Offline  
Old 03-14-2012, 03:31 PM   #11 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default Re: Mm6

Not patronizing you. Just giving you the facts.
And we've seen plenty of stories about found or missing BlackBerrys.

The phone is barred by your carrier. Your issue is with them. And not the store or some guy. Contact the carrier.
Offline  
Old 03-14-2012, 05:58 PM   #12 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 249 Times in 240 Posts
Default Re: Mm6

Quote:
Originally Posted by alexandrapop View Post
....
is true i don't understand the technical details about phone,carriers, settings...not more than the basics but i do know when some incompetent employee gives me a lame explanation just for the sake of it or simply because is way above his knowledge...and that was what i got when ask for support at my carrier.

i really appreciate your support but don't patronize me....
However, you failed to get a detailed explanation from that "incompetent employee" to understand exactly what was meant by the statement.

And it's still unclear (to me at least) if you were told that "only the company can fix it" and to you that "company" is RIM (the "producer" of the phone) why you came to a volunteer forum that is not associated with RIM to get a solution instead of trying to contact RIM.

Although that really isn't going to get you anywhere because as noted above numerous times, the problem is with the carrier.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Mm6
Thread Thread Starter Forum Replies Last Post
mm6 on 9900 help please chadlad General BlackBerry Discussion 1 03-12-2012 06:54 AM
MM6 on 3 UK? JetHawk General BlackBerry Discussion 6 06-07-2011 01:16 PM
MM6 Error on a BB Bold alessbb General 9000 Series Discussion - Bold 2 04-28-2010 05:12 PM
Phone not allowed MM6 Jekaaa General 8900 Series Discussion - Javelin 6 07-26-2009 09:20 AM
Phone not allowed MM6 mr_sh33p General 8200 Series Discussion - Pearl Flip 2 01-15-2009 04:57 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.