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Old 03-18-2012, 01:05 PM   #1 (permalink)
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Default Blackberry Torch 9800 Update

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Hey guys,

I am having problems with updating my blackberry torch 9800. This is what i received when i tried updating it. I have tried uninstalling it and reinstalling it.


Blackberry Torch 9800 Update-untitled.jpg



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Old 03-18-2012, 02:23 PM   #2 (permalink)
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Default Re: Blackberry Torch 9800 Update

Can't say I've ever seen that message before, what version of Desktop Manager are you running?
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Old 03-18-2012, 03:03 PM   #3 (permalink)
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Default Re: Blackberry Torch 9800 Update

Did you have Desktop Manager check for updates? If not, do it. Top right, drop down, select Check for Updates or whatever it is.
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Old 03-19-2012, 10:00 AM   #4 (permalink)
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Default Re: Blackberry Torch 9800 Update

Yes i had Desktop manager check for updates and it said that i have the latest version. I have version 6.1.0.36


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Old 03-19-2012, 12:14 PM   #5 (permalink)
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Default Re: Blackberry Torch 9800 Update

I may be stumped. I've had Desktop Manager say it has to update a component, but it prompts me to continue and then does it. It isn't a full upgrade, just and update of something.

I guess if it were me I would do a clean uninstall (search) and then install again, and then test.
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Old 03-19-2012, 04:27 PM   #6 (permalink)
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Default Re: Blackberry Torch 9800 Update

Have you tried clicking the 'Install' button? Then updating normally?
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Old 03-19-2012, 04:32 PM   #7 (permalink)
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Default Re: Blackberry Torch 9800 Update

I must have assumed OP did that. Bad assumption, perhaps.
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Old 03-19-2012, 04:36 PM   #8 (permalink)
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Default Re: Blackberry Torch 9800 Update

Just trying to cover all the bases, I mean, if the DM asked me to install a module or whatever, I'd just do it. If that was already tried, no choice but to uninstall all BlackBerry/RIM software from the PC. I have bever seen that popup before.
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Old 03-19-2012, 04:37 PM   #9 (permalink)
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Default Re: Blackberry Torch 9800 Update

Agree. You did good.

I have seen it, or something like it.
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Last edited by aiharkness : 03-19-2012 at 04:39 PM.
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