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Old 03-20-2012, 12:40 PM   #1 (permalink)
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Angry Can't Conect to BlackBerry Protect

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I have a 9900 bold and im trying to set up my blackberry protect. I have the app already, and i click to connect and all that happens is a green progress circle appears and it says "connecting to blackberry protect service... ". It does this for a long time and nothing else happens. I have no issues connecting app world, but i have no data and use wifi only could this be the issue? Any help would be great thanks!
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Old 03-20-2012, 12:48 PM   #2 (permalink)
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Default Re: Can't Conect to BlackBerry Protect

You need a BB data plan to connect to BB Protect and other RIM services. I am surprised that you can get to App World as that is also a RIM service.

Do you have BBM and Email?
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Old 03-20-2012, 03:38 PM   #3 (permalink)
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Default Re: Can't Conect to BlackBerry Protect

Well technically i have a very limited data plan, it includes facebook, twitter, other social media, and BBM. I can use app world and other services when i have wifi connection.
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Old 03-20-2012, 03:49 PM   #4 (permalink)
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Default Re: Can't Conect to BlackBerry Protect

That is the problem. You need a full BB dataplan. The social media plan you are on won't work, as you have found out.
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Old 04-02-2012, 08:35 PM   #5 (permalink)
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Default Re: Can't Conect to BlackBerry Protect

Im from Uruguay and i have the same phone (bb 9900) and the same problem but the diference it's that i have a data plan for my bb. I tried a lot of different solutions and nothing...the green circle appears and doesn't nothing else happen. Please i need an urgent solutions because i have al my contacts, my mails and messages of my last bb 9780 in the blackberry protect...and i lost everything!!!
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Old 04-02-2012, 09:16 PM   #6 (permalink)
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Default Re: Can't Conect to BlackBerry Protect

Hijacking a post is in poor taste
Because your new, read this post.


http://btsc.webapps.blackberry.com/b...ListHelperImpl
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Old 08-24-2012, 06:56 PM   #7 (permalink)
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Exclamation Re: Can't Conect to BlackBerry Protect

Hi I am from Mauritius. The blackberry protect on my phone is not working, i have a bb torch 9810, each time it says "unable to connect, log in n try again". Someone told me to delete the blackberry protect and re-install it which i did. Now i can't re-install it as the apps world keep saying "log in n try again". I get notifications about upgrading facebook, twitter, bbm etc but i can't as it says "log in n try again" though am already log in. Please help me!!!! :( am in great difficulties
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Old 08-24-2012, 08:26 PM   #8 (permalink)
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Default Re: Can't Conect to BlackBerry Protect

Ok so you missed the last post above yours and the one above from Dubdub.

Do you have a full Blackberry Data plan from your carrier? Not a standard data plan.
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Old 10-29-2012, 03:29 PM   #9 (permalink)
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Default Re: Can't Conect to BlackBerry Protect

I have been having this problem as well. After numerous attempts at deleting and reinstalling, including OS, no luck. then as I was going through the options I notice the box that says prevent Protect from being deleted and it was checked. Although it was deleting with this checked it was obviously not a clean deletion. unchecked the box, deleted, rebooted, reinstalled and voila, problem was finally solved.
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