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Old 03-22-2012, 01:14 PM   #1 (permalink)
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Default Email Setup not working

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I had a Bold 9700 and the screen went white (water dmg?) so I backed up my files and restored it onto another used Bold 9700 locked to Rogers Wireless. Everything was fine and back up was successful (BBM was the same and all) but my 3 email accounts don't sync now.

I went to Set Up and Email Account is the only feature that is not working. BBM, IM, Social Networking, Bluetooth, WiFi ALL work (and by work I mean when you click it it does something) but if I click Email Account... it does nothing.

How to fix this? I used to at least go to the next page when I clicked it, but the set up still wouldn't work (it gave me 2 options and I would click the first one and it would just send me back to the Setup page).

Is this something to do on Desktop Manager?

Please help!
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Old 03-22-2012, 01:18 PM   #2 (permalink)
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Default Re: Email Setup not working

I would give Rogers a quick call and ask them to reset your BIS e-mail account passwords.
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Old 03-22-2012, 03:02 PM   #3 (permalink)
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Default Re: Email Setup not working

Log into your BIS account and change the IMEI and PIN to that of the new device.
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Old 03-22-2012, 05:32 PM   #4 (permalink)
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Default Re: Email Setup not working

Thanks! Could you care to tell me how to log into my BIS account?
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Old 03-22-2012, 05:33 PM   #5 (permalink)
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Default Re: Email Setup not working

The FAQ should have that answer.
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