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Old 03-22-2012, 04:10 PM   #1 (permalink)
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Default Contacts Missing

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9 out of 10 times I can google to find a solution to my problem. Not this time... Some entries aren't showing in my contact list. No rhyme or reason to it: can't figure out why they don't show, but missing most. Type in 'Dan' and it shows 3 Dans -- I actually have 6 in my Outlook contact list.

Curve 8350 with contacts that sync from Outlook. 1038 contacts in Outlook - db on device says 1038 entries (Contact List --> Options --> Default). DB size also shows 1038 entries (Options --> Status --> Database Sizes). So it looks like it is sync'ing fine.

No filters checked. Wiped address book from DM and then unit itself and re-sync'd both times. Always shows 1038 contacts in db, but same contacts are missing in address book. Doesn't seem to be related to categories - one category is assigned to 144 contacts, but 14 of those show in BB address book.

I'm dying here...
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Old 03-22-2012, 04:35 PM   #2 (permalink)
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Default Re: Contacts Missing

Do you have the right address book selected? They are usually connected to an email account.
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Old 03-22-2012, 08:16 PM   #3 (permalink)
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Default Re: Contacts Missing

A few possible things. The first I would look for is some difference in the searched listings, extra space etc. Something is different with the listings not showing up. You can try an experiment. Add 4 new entries directly on the BB use the exact same first name but change or add something different in each for the last. If this works on a search then a careful check of the entries not showing up should be done.

This link is the only thing I found at RIM's site close to the issue.

KB17056-Contacts display message "no contacts" for BlackBerry smartphone even though entries are displayed in the Address Book Properties.


only a thought.
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